By the sound of it, you have a large number of internet users and a very large requirement for bandwidth. I realise that you may be on the highest peak plan already but you surely realise that Exetel is not a charity. It may be that simply the highest usage ADSL1 plan of 30GB peak downloads is insufficient for your needs. But I don't think this extends you liberty to say "I deserve a full 12 hours of off-peak entitlements". (I take it ADSL2+ is not available for you? It would go a long way to alleviate your concerns and provide you higher quota entitlements)
I'm sorry that your service and experience with Exetel staff has been less than desireable, but again, this is independent of the recent off-peak decision (and I think it is rather atypical as I can cite many instances where Exetel staff and services have been highly praised)
Yoshi667 wrote:I guess what I really want to know is do I need to stop telling everyone who asks that Exetel has the best rates, the best service but most of all the best download limits and times that I know of and start looking somewhere else?
I am in the same position as you. I take my recommendation of goods and services to other people when they ask me very seriously. And I will still be recommending Exetel to others. In fact, more so now that the off-peak has been reduced as I think the average new and existing user experience will be better off because of it.
My shield of logic absorbs said 3000dmg, emitting a sizzling sound not unlike bacon on the Double Cheeseburger Deluxe that Redolent has got me hankering for...
NOOOO not my wall of text, is this what happens when the Unstoppable Force meets the Immovable Object?
I do have a very large number of internet users, and Exetel so far has helped me to keep my downloads enough that I would not get slowed to 56kb/s with 3 people on the net at once *shudder*. For that I am truly grateful. But this is going to see me either hitting my cap which I have never done before due to my download Nazi-ism or having to be harsher on the people that live in my house which I dunno if I could be to be honest.
No unfortunately ADSL2+ is not available to me, yet it is about 5 minutes from here and then again in a bigger town about 20mins down the road, it would have been if the Rudd government hadn't of pulled the infrastructure funding, which would have also made it cheaper for me to have ADSL2+ at the same downloads limit for a faster speed, but that's not the problem.
All I am wanting is to be able to stay under my cap, so far the way that I have been doing that is fine, 12hrs offpeak and 12hrs peak, I can work around the rest. I'm just trying to come to a logical compromise.
After all this is done I will have to make a decision about recommending Exetel, hopefully they do make the right decision by their customers that way I can feel good about all the recommendations I have made to people and keep recommending them more.
7am is still off peak
why dont u turn on whatever it is u turn on to download whatever, when u get up
and teach the people in your house responsibility in usage amount, if that is an issue
around my place if anyone younger than me usesd up the download.......gets added to the rent.
Simply because I am not the type of person that likes to leave my computer running while I am at work wasting electricity while it is sitting there doing barely anything but downloading a file, do that a few times and the electricity bill goes up, may seem like a little, but when you realise that others in the house possibly have theirs on too it comes to a bit, add to that the possibility of a lightning strike while I am at work and nobody is home (trust me it happens), then add that onto the fact that if the times get changed I could possibly get maybe five hours of downloads out of it before it goes into peak, which may or may not be the size of the game or file I am trying to download because of...congestion, stopping and starting, queuing and failing, due to everybody waking up at 7am and starting their downloads.
Do you know how hard it is to teach teenagers and non-computer-literate people about responsibility of the downloads? Ever heard this? "Streaming isn't downloading" or "I didn't know how much we were up to"
I'm happy for you that your plan works, I only wish it worked for me too.
Oh and to the person who asked why I stayed instead of finding a new ISP. It's because even though I went through all that, and still have all PPP Authentication issues, Exetel is still better than Telstra (so far), and when I signed up, their plans met my needs, at a good price, I was hoping to eventually get ADSL2+ which would hopefully alleviate some of the problems, i.e: dropout issues, speed issues, amount of downloads etc, and Exetel will still more than likely be better than Telstra (I know there is more companies but I don't know anybody that uses anything but these two). Plus I still have a contract.
And seriously man, you sound like a fanboi, guess you are probably one of the ones that changed to the 2am to 2pm right? If not than why would you not be slightly annoyed?