MeOnMine wrote:Hey Exetel you guys have opened another can of worms I see.
This is the 3rd Tsunami you have put through your body of clientele in as many months.
I speak from experience when I warn you of consequence.
Good will is difficult to muster but so easy to lose.
People of this thread please listen to me.
Exetel have only done one thing wrong, and that is that they should have just told us in the beginning that off peak is now 02:00 – 14:00 across the board. Everyone, you included. Me, as well.
Exetel tried to give us free speech to allow us the privilege of input to assist in running the business and making us all happy. This has turned around and bitten them on the bum.
The only argument that we as customers have is the imbalance of some people remaining with 12 hours of off peak and the others being disvalued and now acquiring 10 hours off peak.
People have some faith.
Exetel did not state that there will be a consequence to us if we do not change to the later time schedule or if the proposed system did not work. They gave us the “option.” Hypothetically, in a court of law Exetel would not last 10 minutes trying to prove that some of us are more worthy than others with respect to our decision.
We all have different contracts but we all pay our premiums we are all equal to Exetel.
In the start of the new week Exetel management will get together and with advice change this situation.
It is wrong and they will come to the same understanding.
It goes against the “fair trading act” and Exetel have always been more than fair.
I really hope you are right and they come to their senses.
I am happy that I am getting better hours than any other ISP but that doesn't change the fact that I am also unhappy that every other ISP treats their customers as equal.
Really there is no truth in that at all - most ISP's (and many other businesses) have different 'bonuses' or options for different customers - lots of ISP's (Incl Exetel I think) will have a lot of users on old plans with different offerings than current users will be getting.
Business customers of most companies always seem to get better deals than a single 'joe public' that signs up with them...
So not every customer *is* equal - fact....
My thoughts on this whole thing is that Exetel did not communicate their needs and intentions very clearly at all before they sent out the email informing *everybody* (at that point) that they were losing 60+ hrs a month of their off-peak time.
That was very dictatorial and not customer-friendly at all and something that seems to have upset a lot of customers...
But this was never advertised as a "bonus", "extras" or a "promotion" merely an "option" I opted that the times I had at the time suited me better than the times they were offering, now I am being classed as a "bad citizen" and having my hours cut.
More than likely though businesses will be on a different quota, upload and download speed, and contract, they will pay a different price and have many different rules to abide by. I on the other hand am no different in any of those ways than the guy next door to me who decided that they would change their offpeak times, I still have the same quota, I still have the same upload and download speed, I still have the same contract and "service plan", I still pay the same amount per month and I still must abide by the same rules and yet I get 2hrs less offpeak than they do?
JasonM wrote:Ask users at other ISPs about 'grandfathered' plans. The concept of retaining your chosen off peak period is no different.
Those who didn't choose are being given a new default, perhaps?
But that isn't right is it. My chosen offpeak hours were from 12am-12pm, so going by your logic that all the people who chose to have their offpeak from 1am-1pm and 2am-2pm get to keep the same hours, I should get to keep my 12am-12pm hours due to the fact I CHOSE 12am-12pm and by giving us the option to change you effectively nulled the default hours, would it have still been the same if I had of changed to the 2am-2pm and then decided that the 12am-12pm suited me better and changed back? Would I get to keep 12am-12pm? Had I known there was going to be a hidden cookie at the end of the other tunnels and a train coming down mine, I (like many others) would have certainly chosen to go down a different tunnel, even if it was not the one that suited us the best.