Change In Off Peak/Peak Times

Discussions regarding new & existing plans and other Exetel initiatives
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Redolent
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Location: Victoria, Australia

Re: Change In Off Peak/Peak Times

Post by Redolent » Fri Jul 17, 2009 9:56 pm

So Exetel have taken the part of insinuating, implying, and projecting these issues upon their customers ... These circumstances are a direct result of the 'VOLUME of CLIENTS' or customers using what is a inadequate internet service provider ... on the basis that it purely CAN NOT provide stable internet nation wide, during the 'off peak' period (excludes TAS ... :P). Why not just tell people the truth? its not that hard really, you’re just going to look bad when you start lying and blaming your customers by saying that it is their fault and that you need to change it without the customers consent! when you just can’t provide the service.

What Exetel should really be doing is UPGRADING their service as to provide adequate usage during any period and not only one ... Don't you know that the customer is always right? That’s only if you want to retain your customers, if you want to continue to have paying SATISFIED customers.

Remeber when the 'Big Mac' was big? And how that Mc Donalds started making the bun smaller ... and then the meat paddies ... and then the cheese? The price stayed the same! Then after alittle while an excuss was found to raise the price of the 'Bic Mac' ... Anyone guess were im heading with this yet?

I don't want my 'Big Mac' (internet connection) to become smaller and smaller on the basis ' that you are doing it to benefit us (the customer)' when really it is to PROFIT you. Its not to anyone’s benefit that's using the service on the 'off peak' period, only Exetels. This way they don't need to upgrade their service and as a bonus to themselves means less 'off peak' time, which means less quota being used, which = more PROFIT. But to say that you are doing it to benefit us if really a LIE.

Get you act together and stop making excuses or manipulating the truth to benefit yourself Exetel. Oh and I do remember that you raised the 'off peak' allowance. It was a good thing to, got you lots of customers cos you have the largest download limit for you service, that no other company in Australia can match to date. But think people will stay with you when you start making excuses to limit services or using 'loop-holes' in your contract to make any change you like?

Think again ... There is a ‘Hungary Jacks’ just around the corner. I hear the Double Bacon Delux is good ...

Some1onearth
Posts: 21
Joined: Sun Jan 28, 2007 5:50 pm
Location: Somewhere on earth

Re: Change In Off Peak/Peak Times

Post by Some1onearth » Fri Jul 17, 2009 10:01 pm

JasonM wrote: They aren't being punished, those who chose to shift traffic would be 'rewarded', the others are getting a traffic realignment from August.
With that 'reward' it definitely feels as if it is a punishment, whether or not it was intended. Though I was quite ignorant as to not look at the forums, I do not wish to sift through all that, though you could have told us in an email that switching to 2am-2pm was beneficial.

There wasn't even an email stating that this problem was because of people starting their downloads at midnight. If I was informed of this I would of gladly made the switch to 2am-2pm.
Redolent wrote: Think again ... There is a ‘Hungary Jacks’ just around the corner. I hear the Double Bacon Delux is good ...
Care to direct me to this 'Hungry Jacks'? No seriously. I can't find anything. =P
Last edited by Some1onearth on Fri Jul 17, 2009 10:26 pm, edited 2 times in total.

ForumAdmin
Posts: 3663
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Location: Sydney

Re: Change In Off Peak/Peak Times

Post by ForumAdmin » Fri Jul 17, 2009 10:09 pm

Some1onearth wrote:I'm not happy with this. Though I tend to get some speed issues whenever it hits 12am whenever I'm playing Warcraft III: TFT and my brother usually gets slower download speeds at that time as well, I still don't approve of cutting the hours and the forced pushing back the time to 2am. I've never used automated downloads either, just stayed up that long so I could download big files whenever I did.

I guess it's time for me to shop for another ISP that can compete with Exetel's bandwidth and/or off-peak hours. Though that is rather hard. Ever since 2006 I thought I found a gem, I guess it's value is slowly decreasing as more people find it.

I probably will stay with Exetel anyway...simply because from my last search, I see TPG as the only other actual competitor. However staying with you guys now is getting on my nerves a bit, since I don't want to see the off-peak hours lessen further.

And I realise this is to stop the speed issues at 12am but I still don't like it.
If you were with Exetel in 2006 then you would know that the off peak period was 8 hours with 20 gb of included downloads.

Pretty hard to see how that was better than the current (August 1st) offer.

Some1onearth
Posts: 21
Joined: Sun Jan 28, 2007 5:50 pm
Location: Somewhere on earth

Re: Change In Off Peak/Peak Times

Post by Some1onearth » Fri Jul 17, 2009 10:12 pm

ForumAdmin wrote: If you were with Exetel in 2006 then you would know that the off peak period was 8 hours with 20 gb of included downloads.

Pretty hard to see how that was better than the current (August 1st) offer.
I joined somewhere in June/July, and was with ADSL1 until around 2008. So that might be the reason if Exetel had changed their hours or ADSL1 was different. And I definitely had 12am-12pm as I've been used to this the whole time.
Last edited by Some1onearth on Fri Jul 17, 2009 10:13 pm, edited 1 time in total.

CoreyPlover
Volunteer Site Admin
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Re: Change In Off Peak/Peak Times

Post by CoreyPlover » Fri Jul 17, 2009 10:13 pm

Redolent. Of 5 pages of pages, many of which where missing the crux of this issue, yours was the the only one that made me want to respond to counter the arguments you gave...then I read your post closer and realised you don't actually have any valid arguments and your diatribe was quite senseless. Made me hungry though...

soaper
Posts: 494
Joined: Sat Jul 31, 2004 2:19 pm

Re: Change In Off Peak/Peak Times

Post by soaper » Fri Jul 17, 2009 10:13 pm

ForumAdmin wrote:
All of the people who changed their download period away from 12 midnight when we had that discussion will keep it after 1/8/09 as a 'thank you' for being a good Extel "citizen".

So they keep a 12 hour download period.

thank you FA

:D

vk3xem
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Re: Change In Off Peak/Peak Times

Post by vk3xem » Fri Jul 17, 2009 10:14 pm

Well as I've said previously this change was inevitable because of the P2P leeches that couldn't care less what impact they have on the network. The network as it is designed has enough bandwidth, the problem is all the leeches start downloading all at once. The network on ADSL1 is provided by Tel$tra and ADSL2+ by other providers and these networks are all shared by other ISPs, so blaming Exetel for network capacity is a waste of time.

All I can say is if you are not happy and believe you are hard done by because you can't start downloading your porn or pirated music and software then PISS OFF to another ISP because you were/are contributing network problems and will continue to do so what ever ISP you choose. As long as it isn't with Exetel I don't give a shit....
The views I present are that of my own and NOT of any organisation I may belong to.

73 de Simon, VK3XEM

jokiin
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Re: Change In Off Peak/Peak Times

Post by jokiin » Fri Jul 17, 2009 10:19 pm

vk3xem wrote:Well as I've said previously this change was inevitable because of the P2P leeches that couldn't care less what impact they have on the network. The network as it is designed has enough bandwidth, the problem is all the leeches start downloading all at once.
this can be applied to any service, there is ample capacity for normal usage but put an enormous load at one particular time and it will cause problems, have the whole of Sydney flush the toilet at midnight and see what would happen to the drainage system :wink:

Tigger
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Location: TAS

Re: Change In Off Peak/Peak Times

Post by Tigger » Fri Jul 17, 2009 10:21 pm

ForumAdmin wrote:
Tigger wrote:
That response does not sound too encouraging. Exetel announced quite some time back that we would have the option of changing our off-peak from 12am-12pm to either 1am-1pm or 2am-2pm - we then waited for this to come into effect. It seems that no sooner have I changed to the 2am-2pm option than I am advised that I will lose those last two hours. This is disappointing and I question whether enough time has been allowed to assess the effectiveness of this trial.
I have played a large part in running Exetel for well over five years by working 12 hours a day (or much more on occasions) 7 days a week minus some 3 or 4 weeks each year to recover from the exhaustion that work load imposes.

I think I understand, better than ANYONE else what to do in terms of providing the best possible ADSL service at the best possible price.

Perhaps I'm wrong in that view - however if I am then I will have to live with that.
Just asking the question, which I thought was the purpose of the forum. Which of course you have answered - I know better than the lot of you and will continue to do as I see fit. Seems little point in anyone posting any further comments to this thread unless they support the move.

JasonM

Re: Change In Off Peak/Peak Times

Post by JasonM » Fri Jul 17, 2009 10:23 pm

Tigger wrote:
Just asking the question, which I thought was the purpose of the forum. Which of course you have answered - I know better than the lot of you and will continue to do as I see fit. Seems little point in anyone posting any further comments to this thread unless they support the move.
I don't think the intention of this thread is to call for suggestions .. Of which there were more than enough, and I'm sure ForumAdmin took the due time to consider those in making the recent adjustment to the continually adjusted off peak period.

humanity
Posts: 42
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Location: Dandenong

Re: Change In Off Peak/Peak Times

Post by humanity » Fri Jul 17, 2009 10:28 pm

JasonM wrote:
humanity wrote:
JasonM wrote:You selectively ignored this:
or modify the amount of downloads permitted for a Customer


and you forgot
so long as the Customer's Service plan is complied with.
anyway, we're discussing off peak / peak times here, not the actual quotas so please stay on topic.
Sure thing, contact me via our official support channels (one which doesn't have the bright yellow disclaimer at the top), and perhaps we can have the view of enforcing some other popular terms in the contract you accepted.
yeah, I'm quite sure I know which sections you are talking about. So are you saying that we should shut up and accept this change or else you're going to make our lives difficult?

vk3xem
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Re: Change In Off Peak/Peak Times

Post by vk3xem » Fri Jul 17, 2009 10:34 pm

Tigger wrote:Just asking the question, which I thought was the purpose of the forum. Which of course you have answered - I know better than the lot of you and will continue to do as I see fit. Seems little point in anyone posting any further comments to this thread unless they support the move.
At the end of the day ForumAdmin, being one of the top blokes in Exetel has put a lot of money into Exetel to get it to where it is today along with the countless hours he puts in at the helm. He has tried to get the P2P leeches to change their habits to have less impact on the network which unfortunatley was ignored, so he has had to put his foot down and force them to change. So considering what is at stake for ForumAdmin, he undoubtably has the final say and rightly so.

You haven't put your house and everything on the line to get Exetel where it is today, your decisions aren't going to make or break Exetel. This decision was made to benifit EVERYONE with a reliable service so they can make VoIP calls, browse in real time and other intereactive applications without being comprimised by leeches. I certainly don't give a shit if you can't or don't want to start leeching until off-peak time considering you will be in bed and fast asleep when it is downloading and more than likely finished long before you wake up.
The views I present are that of my own and NOT of any organisation I may belong to.

73 de Simon, VK3XEM

willhoy1
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Location: stanthorpe, qld

Re: Change In Off Peak/Peak Times

Post by willhoy1 » Fri Jul 17, 2009 10:36 pm

vk3xem wrote:
Tigger wrote:Just asking the question, which I thought was the purpose of the forum. Which of course you have answered - I know better than the lot of you and will continue to do as I see fit. Seems little point in anyone posting any further comments to this thread unless they support the move.
At the end of the day ForumAdmin, being one of the top blokes in Exetel has put a lot of money into Exetel to get it to where it is today along with the countless hours he puts in at the helm. He has tried to get the P2P leeches to change their habits to have less impact on the network which unfortunatley was ignored, so he has had to put his foot down and force them to change. So considering what is at stake for ForumAdmin, he undoubtably has the final say and rightly so.

You haven't put your house and everything on the line to get Exetel where it is today, your decisions aren't going to make or break Exetel. This decision was made to benifit EVERYONE with a reliable service so they can make VoIP calls, browse in real time and other intereactive applications without being comprimised by leeches. I certainly don't give a shit if you can't or don't want to start leeching until off-peak time considering you will be in bed and fast asleep when it is downloading and more than likely finished long before you wake up.

Well said.
Beware lest you lose the substance by grasping at the shadow, The wise understand by themselves, fools follow the reports of others. ~ Aesop

CoreyPlover
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Re: Change In Off Peak/Peak Times

Post by CoreyPlover » Fri Jul 17, 2009 10:38 pm

humanity wrote:So are you saying that we should shut up and accept this change or else you're going to make our lives difficult?
I am all for constructive debate (aka arguing) so long as it is concise and on-topic. I would suggest that you not clog this particular thread with this off-topic legalese. Perhaps, if this is a topic you feel strongly about, you can begin a new thread for it (under Anything Else Anyone Wants To Discuss

Yoshi667
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Re: Change In Off Peak/Peak Times

Post by Yoshi667 » Fri Jul 17, 2009 10:38 pm

So I am going to get shafted with this new deal? I have 6 people in my house and three of those are on the internet at any given time, its hard for me to try and convince them all to use as little as they can during the day as we are all gamers and all of them just don't understand how big some of the stuff they watch on YouTube etc really is. This takes a good chunk of our usage everyday, I pray for 12am. We don't download much else, except for maybe a few patches and updates for games, maps and files and stuff for CS:S, GMod, TF2 and other valve games but even then we wait till off-peak to do it and not directly at 12am either, have to get my brother or girlfriend to do it for me. Am I or they really going to have to wait up till 2am in the morning to download a patch because it will be too big to do during the day? And before you say "oh just schedule it" you can't really schedule a patch to download for a game if you have to uninstall/reinstall it as I am having to do tonight.

I don't know if any of you have ever heard about Steam, but they offer the best deals for games I know, the reason for this is you download your games, no discs, just pure software, much better in my opinion, if your game gets corrupt you don't need a possibly damaged disc to reinstall it, just re-download it, now if I choose to buy a new game and wish to save a bit of money by not going to a game store, am I really going to have to stay up till 2am to get it? And if that is the case does that mean I will only be able to do this on weekends when I don't work?
Or option B) Burn through my peak usage, wait out my contract and find another ISP?

I get that you are all worried about how your speed dropping to 256kb/s, I pay for an 8Mb connection and I get nothing even close to that, most I have ever seen is maybe 600-800kb/s (don't forget about the ISP filter that will slow it more), and no matter how many times I call up Exetel Indian service, it does not make a difference, they just palm it off to Telstra (easy target?) who then palm it back off to me saying it is my equipment and threatening me with a call out fee. How can it still be my equipment when I have changed every single component of it twice? "PPP Authentication issues? Noooo not our problem it must be your equipment" Sound familiar?, yet every single person I have talked to about this issue has told me its either the lines, which no-one has offered to check no matter how many times I call up the computer service, or it's the ISP end, my ticket in network communications tends to agree, guess they think they are talking to an idiot who knows nothing about computers which is funny because that's how Telstra used to treat me too. that is until I rang up one day and knew more than the person on the other end of the line...Come out here and prove me wrong if you want, as long as you get the problem fixed this time I will happily pay the technician fee.

My point is, I am in bed by 12am most nights, its a stretch for me to stay up to download stuff during the week if I need to, am off to work by 7am and am not home till 3pm at the earliest, when exactly do you propose I am even going to get to use my peak downloads? I don't really care if you increase the downloads anymore I didn't really care last time either, sure it was a nice surprise but I wasn't drooling, I don't use the amount I pay for, and probably couldn't, check my downloads past if you want, but I pay it for the large amount I get for peak knowing that is what I may use due to my household and gaming, hell right now I have 4 people connected to the internet on separate computers.

All in all I am really losing faith, I had to sign up for Exetel three times at the start of the year, the first time the bloke didn't know how to hit Save on his computer, and negated to mention it to us until we rang up about our status and found there was no record of it, the second time the guy put in the wrong address AND phonenumber so it was denied because the house was under a different persons name on the phoneline, which we also didn't find out about till we rang to find out the status, and the third? The wrong email address, so when I rang up about why our net was not connected I was told we had been connected for two weeks without notification, how do you spell something wrong when I spell it out letter for letter? Was it my Australian accent he couldn't understand? Do I not live in Australia and am getting the internet in Australia?

Seriously is this another moneygrab scheme cooked up by the people in management? Because I am really over them. Decrease our hours and increase the peak so we use more of it than usual? Hoping we go over the amount we pay for to pay premium price for more? Two hours a night that's 60 hours a month two hours a night on my speed may be enough to get me that patch by the morning, not to mention the inconvenience of having to stay up past 2am to download. Why don't I wake up early to download? Imagine you are a gamer, what do you think you would want to do when you wake up? Have your coffee, start your computer and start patching and downloading stuff that you could of easily gotten the night before while you slept? Hell no, you want to get in there and shoot faces. I mean if you are going to crap my downloads can you at least have a website/server that will allow gamers, uni students, etc to download workbooks, notes, patches and stuff without it going towards our cap? Telstra is the worst service ever and even they have that (Apologies if there is already one up for Exetel that I do not know about).

How can this go ahead? Surely there must be more people in my situation that are willing to put their hands up and fight? How can you not tailor it to peoples needs? And because people decided to change over to the 2am-2pm they get to keep their 12hrs? Will you also offer that to the new people that sign up? How is that justifiable? How is that fair to all of your other customers? Will they pay more? Will there be an option? Just because others accepted it last time because it didn't bother them they get special treatment? Isn't it blatantly obvious to anyone else that Exetel is becoming one of those companies that says "Do what we say and like it and you will get a cookie"? If that's the case and there is no other way out of it please sign me up for it, I wish to keep my 12hr downloads, hell maybe I could work something out with being able to actually use them in that case. If not come round and fix my internet so that I may actually be able to get what I need in the off-peak period.

I guess what I really want to know is do I need to stop telling everyone who asks that Exetel has the best rates, the best service but most of all the best download limits and times that I know of and start looking somewhere else? You might think it's only one person but when you think that I am the person that everyone I know (and everyone they know) comes to for IT advice you can guess how many people I have referred to Exetel.

/Endrant

My wall of text crits Exetel for 3000dmg, stunning them, making them realise this is not a good idea.

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