Hi, Just want to return to the original query. We now seem to have a problem with the time that peak and off-peak cuts in for WA.ForumAdmin wrote:We have also begun the belated ‘Spring cleaning’ of some of the older non-current plans and we have moved some 10,000 current users to more recent plans. As far as we could see when very carefully carrying out this exercise NO individual user has been disadvantaged – all moves either gave more downloads for the same price or the same downloads for a slightly lower price. Please check the user facilities to see if these changes have affected you....bearing in mind that the changes only affected around 5% of users.
We didn't appear to have any problems until 01/01/10!!
Have been grandfathered over from the old 2007 TELH plan. Don't know if the "Spring Clean" applied to us or not. Have checked each time new plans have been offered, but this has always remained the best plan for us (cannot receive ADSL2 in our area). As located in WA, appreciated the option to change our off-peak time to 2am-2pm EST, which then became midnight - noon WDST. Great when we were given reports in local time too. Remained on these times when the off-peak time was reduced, thanks heaps.
But since then WA has opted out of daylight saving, so back to 3 hours time delay. On our member facility it gives off peak as 2am-2pm. (That would be 11pm-11am EDST!) Is that correct? The stated usage meter server time is correct for WA time. In the past it has shown changing from off-peak to peak at 1pm WST.
However for this month the meter has recorded unusual levels of peak downloading which we cannot explain. Is this likely to be due to confusion over time differences? Can someone please clarify what our peak download time is on WA time? THX
Edit: OK, I am REALLy confused now. The main page of our Member Facilities shows we are on off-peak until 2am WST (at least),:
Usage Meter Server Time is 2010-01-05 01:18:10 PM.
Downloads are currently being metered as offpeak usage
But if we enter the details usage from "view detailed" it shows the peak period as "12noon to 2am" and there is already some peak period downloads and uploads recorded.
On the other hand if we get to ostensibly the same place via a usage search query (2010 is not on the drop down list on the front page!) the peak period shows as 12 noon to 12 midnight, and again peak usage has already commenced recording (true before 1pm WST). Any clarification, please???