Perhaps you should wait and see whether the plan change fee changes, as it often does, and becomes lower than the current charges.
Shouldn't you know this information and provide it for customer certainty??
ForumAdmin wrote:If you have been an Exetel customer for a while you would probably already realise that we regularly change activation fees, and in this instance, plan change fees to either encourage or discourage new and current users from doing various things if we think the anticipated volumes of transactions will be difficult to deal with.
Right now the very rapid increase in new applications is something we want to slow down.
Are you serious that you didn't see this coming? If you strip out inclusions in a plan, people will want to change plans to a plan that they want. This decision was always going to eventuate in an increase in plan changes - and so as before, how can this not be seen as gouging customers, unless we go by your "fingers crossed" approach.
ForumAdmin wrote:Similarly we want to re-align many aspects of different plans to avoid growing confusion. In the past we did this by 'forcing' current customers to move from previous plans to new plans to avoid having different conditions - for the past almost two years we have not done this which has resulted in to may old plans with too many different different 'inclusions' and disparities between the off peak periods and the allowances in those periods.
We apologise for any inconvenience this causes/is going to cause but it is a necessary 'clean up' that, hopefully, when it is concluded, will be of equal benefit to all users.
I appreciate this, and respect the changed tone.
We can do nothing about how you, or any other individual, sees this or any other action taken by Exetel in the six years of our existence.
If you see this as "gouging" customers then that is your view. Personally I am living in the house I bought long before I became involved with Exetel and my, now, six year old car was was a slight downgrade on the six year old car it replaced a month or so after Exetel commenced and that was by way of a necessary trade in. I and the two other Exetel founders received their first salary increase in six years on January 1st 2010 which took my personal remuneration to $A150,000 per annum for the privilege of working an average of 75 hours a week for the last 72 months. If you call that "gouging" then none of the proceeds are going to the working owners of the business - and there are no others.
Exetel makes around $A1.2 million dollars profit a year of which $A400,000 goes to supporting endangered species, $A400,00 goes to the ATO and the balance mainly goes to investments in additional equipment and other things needed for a growing network.
Exetel makes approximately $1.00 'profit each month from providing each service to our customers - do you really think that is a "gouging" profit margin?
To the person who sarcastically said in this thread "you're welcome to my 50 cents" - thank you - that, if it were true, be a 50% increase in the profit we would make each month per customer. Of course that would have to assume that we could deliver a VoIP call for zero cost.