Wireless Internet Included In ADSL Plan Prices

Discussions regarding new & existing plans and other Exetel initiatives
Locked
icbu
Posts: 39
Joined: Wed Jan 21, 2004 6:02 am
Location: Victoria!

Re: Wireless Internet Included In ADSL Plan Prices

Post by icbu » Sat Jun 05, 2010 3:39 pm

Hi there.

Will the new Naked "W" plans be available for those moving to a new address in the member facilities? If so, any estimate on when?

Thanks!

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by ForumAdmin » Sat Jun 05, 2010 5:12 pm

icbu wrote:Hi there.

Will the new Naked "W" plans be available for those moving to a new address in the member facilities? If so, any estimate on when?

Thanks!
They should be there now - if you're out of contract.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by ForumAdmin » Sat Jun 05, 2010 5:14 pm

thalamic wrote:Is fibre expected to be widely available in Sydney soon? This affects whether I should sign a 12-month contract with Optus.
It will depend on whether or not Telstra decides to roll over for the NBNCo.

Until that decision is made it is impossible to forecast.

icbu
Posts: 39
Joined: Wed Jan 21, 2004 6:02 am
Location: Victoria!

Re: Wireless Internet Included In ADSL Plan Prices

Post by icbu » Sat Jun 05, 2010 10:06 pm

ForumAdmin wrote:They should be there now - if you're out of contract.
Thanks for the reply, but not showing up for me. Contract ended last December... :?

splinter
Posts: 1
Joined: Sun Oct 03, 2004 12:53 pm

Re: Wireless Internet Included In ADSL Plan Prices

Post by splinter » Sun Jun 06, 2010 10:31 am

I am off contract and happy with my current plan, I would take up the wireless offer and re sign for 12 months, but dont see why I should pay $10.00 to change plans. I would like to stay on the existing plan, re sign for 12 months .

splinter

Kelly666
Posts: 8
Joined: Mon Jun 05, 2006 10:05 am

Re: Wireless Internet Included In ADSL Plan Prices

Post by Kelly666 » Sun Jun 06, 2010 12:33 pm

Can somebody from Exetel please get the website fixed, everyone is having the same problem.

We are out of contract, have been offered the free wireless, but we cannot change plans.

https://www.exetel.com.au/members/servi ... _adsl2.php
When you go to 'change my service' and apply for the wireless plans - ONAW, ONBW.... it just takes you to the non-wireless plans (ONA, ONB....)

We cannot even change to the wireless plan we have been offered!
Frustrating.

TerryD
Posts: 23
Joined: Sun Feb 12, 2006 1:23 pm

Re: Wireless Internet Included In ADSL Plan Prices

Post by TerryD » Sun Jun 06, 2010 2:53 pm

Is Free Wireless NOT available to customers on older plans? How do I find out if my service is using Optus?

Drnick
Posts: 8
Joined: Fri May 07, 2010 11:38 pm
Location: Melbourne

Re: Wireless Internet Included In ADSL Plan Prices

Post by Drnick » Sun Jun 06, 2010 7:20 pm

I am having the same website problem as referred to above.

I note that the WB OA service (the one being offered to existing Optus customers) now contains 100mb of free data per month on that page!

melanieb
Exetel Staff
Posts: 58
Joined: Thu Jun 25, 2009 3:00 pm
Location: North Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by melanieb » Mon Jun 07, 2010 9:39 am

bodogbodog wrote:
ForumAdmin wrote:The terms and conditions for the new plan apply.
So, yes, the different peak/off peak periods would apply.
Can you clarify what the WB OA plan is? - its listed under my available plan change options but there's no option to select it.
It looks like a good add on to an exisitng plan

I just moved to Z/20INCTEL and incurred a $10 change of plan fee - so I'm not keen on incurring a further $10 change of plan fee the next month or to lose my 12 hours of "off peak" time - I'm ok with a 12 month contract.

Is there any scope for making the wireless backup service available to me without a completely new plan and lose of the 12 hour period? (you can't blame me for asking :D )
WBOA is a new wireless broadband offering for anyone new customer or current customer out of contract that signs up to a 12 month contract on an Optus ADSL service - WBOA for "free".

If you are out of contract and would like to sign up to any of the Optus ADSL plans for 12 months, you are able to get this wireless broadband.

The Optus plans can be found here: http://www.exetel.com.au/adsl2-wireless-special.php

You will not be able to get the existing off peak times you have - but, you will have a very well priced wireless plan!

melanieb
Exetel Staff
Posts: 58
Joined: Thu Jun 25, 2009 3:00 pm
Location: North Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by melanieb » Mon Jun 07, 2010 9:40 am

Drnick wrote:I am having the same website problem as referred to above.

I note that the WB OA service (the one being offered to existing Optus customers) now contains 100mb of free data per month on that page!
I am having someone look into this now.

melanieb
Exetel Staff
Posts: 58
Joined: Thu Jun 25, 2009 3:00 pm
Location: North Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by melanieb » Mon Jun 07, 2010 9:47 am

TerryD wrote:Is Free Wireless NOT available to customers on older plans? How do I find out if my service is using Optus?
It doesn't matter too much what plan you are currently on - as you have to sign up for 12 months onto one of the new ADSL2 plans: http://www.exetel.com.au/adsl2-wireless-special.php
You can find out from your members if you are out of contract - if you are, the plans will be available for you to order.

melanieb
Exetel Staff
Posts: 58
Joined: Thu Jun 25, 2009 3:00 pm
Location: North Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by melanieb » Mon Jun 07, 2010 9:52 am

icbu wrote:
ForumAdmin wrote:They should be there now - if you're out of contract.
Thanks for the reply, but not showing up for me. Contract ended last December... :?
That is strange. It may be best if you email/call residential support.

melanieb
Exetel Staff
Posts: 58
Joined: Thu Jun 25, 2009 3:00 pm
Location: North Sydney

Re: Wireless Internet Included In ADSL Plan Prices

Post by melanieb » Mon Jun 07, 2010 3:34 pm

Kelly666 wrote:Can somebody from Exetel please get the website fixed, everyone is having the same problem.

We are out of contract, have been offered the free wireless, but we cannot change plans.

https://www.exetel.com.au/members/servi ... _adsl2.php
When you go to 'change my service' and apply for the wireless plans - ONAW, ONBW.... it just takes you to the non-wireless plans (ONA, ONB....)

We cannot even change to the wireless plan we have been offered!
Frustrating.
Drnick wrote:I am having the same website problem as referred to above.

I note that the WB OA service (the one being offered to existing Optus customers) now contains 100mb of free data per month on that page!


Are you still having problems?

We can't see any issues.

oldman
Posts: 148
Joined: Mon Jan 01, 2007 6:50 am
Location: Strathpine, QLD

Re: Wireless Internet Included In ADSL Plan Prices

Post by oldman » Mon Jun 07, 2010 4:00 pm

melanieb wrote:Are you still having problems?

We can't see any issues.
Still not working. Are you looking at the change page for naked ADSL?

Drnick
Posts: 8
Joined: Fri May 07, 2010 11:38 pm
Location: Melbourne

Re: Wireless Internet Included In ADSL Plan Prices

Post by Drnick » Mon Jun 07, 2010 4:44 pm

I am still having the same issue. When I go to https://www.exetel.com.au/members/chang ... e_plan.php I have the option of switching to the ONAW plan. But when I click apply, my only option is the ONA plans not ONAW.

Locked