Price Increase Of $5.00 per Month On All Old ADSL Plans

Discussions regarding new & existing plans and other Exetel initiatives
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seagrass
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Location: Wilberforce NSW

Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by seagrass » Tue Mar 09, 2010 10:18 am

I have had several friends contact me about the "Price Increase" email and I have just checked the current plans and there seems to be a large increase in the costs (not just $5 per month)

For example,

The 8192/384 No frills plan has increased from $60 a month to $90 a month (with more downloads which I do not need)

The 1500/256 No frills plan has increased from $40 a month to $50 a month (with more downloads which I do not need)

At these prices a I can move to Bogpond and get ADSL2 for less money than the 8192/384 No frills plan!

I hope this is a simple mistake that Exetel will quickly amend. If not I will be looking for another ISP and recommending to the many friends that I have referred to Exetel over the years to look elsewhere too.

"Not Happy Jan"
seagrass is not seaweed!

tin
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by tin » Tue Mar 09, 2010 10:30 am

seagrass wrote:At these prices a I can move to Bogpond and get ADSL2 for less money than the 8192/384 No frills plan!
Don't forget Telstra charge data both ways - for many people now, that means around 1/4 to 1/2 of the quota as they send emails, share files on peer-to-peer networks and upload videos and photos to sites like Youtube and Flickr.
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wurzel
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by wurzel » Tue Mar 09, 2010 10:35 am

seagrass wrote:recommending to the many friends that I have referred to Exetel over the years to look elsewhere too.
I know what you mean - I referred 9 people in one 12-month period (but only had 2 of them to put me as the referrer on their application to get a rebate :oops: Bugger! )
But in the last 6 months I have talked 6 people out of churning to Exetel as I know they'd get sick of the constant chopping and changing and I'd feel guilty for having sent them.

Ravenous
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by Ravenous » Tue Mar 09, 2010 12:39 pm

seagrass wrote:For example,

The 8192/384 No frills plan has increased from $60 a month to $90 a month (with more downloads which I do not need)

The 1500/256 No frills plan has increased from $40 a month to $50 a month (with more downloads which I do not need)
It is a shame that Exetel continue to drift away from the Pay As You Use 'Decide Your Own Download' ADSL1 plans.

The ADSL 'Z' plans in my mind are irrelevant and serve zero purpose, why are they offered? They now serve no alternative to the 'Family Plans'. They should be removed..

Especially now that off-peak with the Family Plans is now TRUE UNLIMITED!

Edit: Suggestion for 'Decide Your Own Downloads'

Z/256 $95.00* 6 Months $30.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/512 $95.00* 6 Months $35.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/1500 $95.00* 6 Months $45.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/8192 $95.00* 6 Months $65.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

PM
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by PM » Tue Mar 09, 2010 2:51 pm

Ravenous wrote:It is a shame that Exetel continue to drift away from the Pay As You Use 'Decide Your Own Download' ADSL1 plans.

The ADSL 'Z' plans in my mind are irrelevant and serve zero purpose, why are they offered? They now serve no alternative to the 'Family Plans'. They should be removed..

Especially now that off-peak with the Family Plans is now TRUE UNLIMITED!

Edit: Suggestion for 'Decide Your Own Downloads'

Z/256 $95.00* 6 Months $30.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/512 $95.00* 6 Months $35.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/1500 $95.00* 6 Months $45.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/8192 $95.00* 6 Months $65.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter
Sadly I think Mr. Linton has made up his mind. I'm guessing, (correct me if I'm wrong) that ForumAdmin is in fact Mr. Linton? He, or that person is no longer contributing to the debacle (sorry!) debate surrounding these plan changes and increases. Exetel are no longer "listening" to their subscribers on this issue.

PAYU plans with a small amount of included data are out of flavour with Exetel at the mo. I was happy (after careful consideration) to move to the NF8192 6/12GB + $0.50/GB excess. It was quickly removed after "ForumAdmin" did the sums and informed me on an earlier post that with my usage, I would be better off on the NF8192 6/12GB plan. Perhaps that prompted the sudden removal of that plan?

I have little choice but to pay the extra $5/M on my "grandfathered" 8192 12/54 plan for a cost of $73/month, of which I use around 15-20GB per month. I am selling my house, so don't want to go on contract with another provider who can provide ADSL2+ at my exchange.

Sadly, my commitment to Exetel has somewhat diminished! When I eventually move, the choice of ISP won't be as automatic as it would have been the last 3.5 years.

sable
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by sable » Tue Mar 09, 2010 3:27 pm

Ravenous wrote:
seagrass wrote:For example,

The 8192/384 No frills plan has increased from $60 a month to $90 a month (with more downloads which I do not need)

The 1500/256 No frills plan has increased from $40 a month to $50 a month (with more downloads which I do not need)
It is a shame that Exetel continue to drift away from the Pay As You Use 'Decide Your Own Download' ADSL1 plans.

The ADSL 'Z' plans in my mind are irrelevant and serve zero purpose, why are they offered? They now serve no alternative to the 'Family Plans'. They should be removed..

Especially now that off-peak with the Family Plans is now TRUE UNLIMITED!

Edit: Suggestion for 'Decide Your Own Downloads'

Z/256 $95.00* 6 Months $30.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/512 $95.00* 6 Months $35.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/1500 $95.00* 6 Months $45.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Z/8192 $95.00* 6 Months $65.00 6 GB + $0.50/GB thereafter 8 GB + $0.50/GB thereafter

Yes these would be good as there are now no 1500 low download plans for those who also use VoIP or just want the higher speed (nearly 50% of my ADSL1 customers).

I think Forum Admin said the 1500/256 is the sweet spot as far as speed goes. It is now not cost effective and far less affordable for pensioners and other low income earners.

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CoreyPlover
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by CoreyPlover » Tue Mar 09, 2010 4:07 pm

PM wrote:Exetel are no longer "listening" to their subscribers on this issue.
Nor do they need to.
"Pricing" issues are never about "what would a customer like the price to be" but "what price must be set in order to meet expenses"
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

vbap
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by vbap » Tue Mar 09, 2010 4:12 pm

Slightly rephrasing:
CoreyPlover wrote:"Pricing" issues are never
solely
CoreyPlover wrote:about "what would a customer like the price to be" but
must also consider
CoreyPlover wrote:"what price must be set in order to meet expenses"

wurzel
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by wurzel » Wed Mar 10, 2010 12:16 pm

PM wrote: I have little choice but to pay the extra $5/M on my "grandfathered" 8192 12/54 plan
I'll probably be sticking with my old plan too (1500/256 12GB peak download) and paying the extra $5.

But here's the funny thing: I was perfectly happy to change to a new plan as they suggested. But then Exetel added $5/month + $10/change for the new plans.
So now because of their own doing I don't need to change plans because it would cost me $10 for.... absolutely nothing! I would still be on the same speed, download and cost. :lol:

By changing the ADSL1 plans on 4th they've defeated the whole purpose of the original email they sent me the day before. :?

(It still says "No Charge" for the FP-C1 in the Member facilities even though it says "No Limit = Unlimited" on the Plans page.... Shouldn't they be the same?)

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CoreyPlover
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by CoreyPlover » Wed Mar 10, 2010 2:27 pm

wurzel wrote:(It still says "No Charge" for the FP-C1 in the Member facilities even though it says "No Limit = Unlimited" on the Plans page.... Shouldn't they be the same?)
Yes. I've raised it in http://forum.exetel.com.au/viewtopic.ph ... 53#p270553
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seagrass
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by seagrass » Wed Mar 10, 2010 8:43 pm

Is this the REAL reason that the plans are increasing, and some by $30 per month?

http://www.zdnet.com.au/news/communicat ... 010_fea_l2

As a long term Exetel customer I am not happy to have my plan increased by $30 per month to fund a court case!

"Still not happy Jan"
seagrass is not seaweed!

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CoreyPlover
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by CoreyPlover » Wed Mar 10, 2010 9:04 pm

seagrass wrote:Is this the REAL reason that the plans are increasing, and some by $30 per month?

http://www.zdnet.com.au/news/communicat ... 010_fea_l2

As a long term Exetel customer I am not happy to have my plan increased by $30 per month to fund a court case!

"Still not happy Jan"
Interesting. http://johnl.blogs.exetel.com.au/index. ... ......html has more info in this
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

James
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by James » Wed Mar 10, 2010 10:03 pm

seagrass wrote:Is this the REAL reason that the plans are increasing, and some by $30 per month?

http://www.zdnet.com.au/news/communicat ... 010_fea_l2

As a long term Exetel customer I am not happy to have my plan increased by $30 per month to fund a court case!

"Still not happy Jan"
I think you'll find that isn't the case.

seagrass
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Location: Wilberforce NSW

Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by seagrass » Wed Mar 10, 2010 10:24 pm

James wrote:
seagrass wrote:Is this the REAL reason that the plans are increasing, and some by $30 per month?

http://www.zdnet.com.au/news/communicat ... 010_fea_l2

As a long term Exetel customer I am not happy to have my plan increased by $30 per month to fund a court case!

"Still not happy Jan"
I think you'll find that isn't the case.
Say what you want James but this is certainly what it looks like to us "Customers" who pay your wages and have made Exetel the company it is today
seagrass is not seaweed!

seagrass
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Re: Price Increase Of $5.00 per Month On All Old ADSL Plans

Post by seagrass » Wed Mar 10, 2010 10:35 pm

CoreyPlover wrote:
seagrass wrote:Is this the REAL reason that the plans are increasing, and some by $30 per month?

http://www.zdnet.com.au/news/communicat ... 010_fea_l2

As a long term Exetel customer I am not happy to have my plan increased by $30 per month to fund a court case!

"Still not happy Jan"
Interesting. http://johnl.blogs.exetel.com.au/index. ... ......html has more info in this
I posted a response on John's blog page but I have my doubts that it will get past the moderator ;-)

Seagrass
seagrass is not seaweed!

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