He'll be backForumAdmin wrote: As another very long term customer told me the other day - "I can get a better deal from Telstra and every cent counts."

He'll be backForumAdmin wrote: As another very long term customer told me the other day - "I can get a better deal from Telstra and every cent counts."
I'm sure that not all your customers think that other suppiers now provide the best value for money. For me, it's not just the pure ADSL costs; it's beneficial to have access to other services like VoIP/SMS/fax2e-mail, for example, even on a pay-as-you use basis.ForumAdmin wrote:If that is the case then it seems that other internet providers offer more value for money than Exetel now does which means we have no reason to continue to operate in the Australian residential ADSL marketplace - our only reason for 'entering' the residential marketplace in January 2004 was to provide the lowest possible cost service and if we can no longer do that then we need to turn our attention to doing more useful things.
I must have written those statements very badly.oblong wrote:
I'm sure that not all your customers think that other suppiers now provide the best value for money. For me, it's not just the pure ADSL costs; it's beneficial to have access to other services like VoIP/SMS/fax2e-mail, for example, even on a pay-as-you use basis.
As I do a lot of work from home, the extended off-peak hours previously offered by Exetel were a big attraction, so if I could stay on my (now "old") NF ADSL2 plan I'd be happy. Even if I had to change plans, I'd change to AAA with no peak/off-peak. I expect that only occasionally I'd exceed the 10 GB limit. The equivalent TPG plan offers only 4GB peak, and their off-peak times are not of much use to me. Not only that, the TPG shaping speeds are worse than Exetel's (where uploads are not shaped, anyway).
So, in short, as far as I can see, I'd be staying with Exetel; don't scare us by suggesting you'll shut down!
Possibly - but it really P***ed me off at the time.thomashouseman wrote:He'll be backForumAdmin wrote: As another very long term customer told me the other day - "I can get a better deal from Telstra and every cent counts."
There is a six hour 'off peak' period with the new plans which, for 'genuine' down loaders should be more than any reasonable person could ever use - at least I would have thought that.thomashouseman wrote:Well apart from the fact that in Member Services, they are priced $30 more than in the http://www.exetel.com.au/a_plan_pricing_adsl2_nf.php section (wait, I just checked, that's been fixed now), I've always found the offpeak "free" period to be great.ForumAdmin wrote:What is it you find unsuitable?
I've always tried to be a considerate off-peak user (as shown by the fact I'm on 2am-2pm off-peak time - gifted to us users that voluntarily swapped to a different off-peak period when asked).
I currently schedule any big downloads for a 3am start as I can see from the graphs provided that you get a peak at midnight and another peak at 2am.
I'd even be happy with the newest plans if they only had a one or two hour off-peak window. But doing away with it altogether seems a bit rough after being gifted this offpeak for period for over 6 years nowI'm just so very used to it. Not to mention it's great for referrals... When asked by colleagues/friends how much I'm paying, I often say $60 including a phone line for unlimited data 12 hours a day, every day! Almost always get a wow... that's cheap. I pay XXX with telstra/internode/westnet etc
Oh was that there in the member services - change service area the other day? I could almost swear it wasn't. Either that or I'm going blind. The new OT plans are looking much better with that in there now.ForumAdmin wrote:
There is a six hour 'off peak' period with the new plans which, for 'genuine' down loaders should be more than any reasonable person could ever use - at least I would have thought that.
I think soForumAdmin wrote:I must have written those statements very badly.
I must have missed that in all the recent plan changes, unless that off-peak time just reappeared. Either way, that's good, and it certainly helps for the larger files that can be scheduled for downloading.ForumAdmin wrote:10 gigabytes currently accounts for around 50% of our customer base and with an 8 hour uncounted down load period for big files each day it should be enough for most of our current customers and a reasonable attraction to similarly minded new customers....at least at this point in time.
To me it looks like OTA @ $50 per month (10gb and 6 hours off peak) is better than the older Z/20INCTEL @ $55 per month (10gb and off peak for 12 hours) - assuming you can dl what you need in 6 hours off peak each daythomashouseman wrote:ForumAdmin wrote: The new OT plans are looking much better with that in there now.
Yes please.We can offer very attractive 'lower end' ADSL1 and ADSL2 plans and that is what we must now concentrate on.
bodogbodog wrote:To me it looks like OTA @ $50 per month (10gb and 6 hours off peak) is better than the older Z/20INCTEL @ $55 per month (10gb and off peak for 12 hours) - assuming you can dl what you need in 6 hours off peak each daythomashouseman wrote:ForumAdmin wrote: The new OT plans are looking much better with that in there now.
By my calculation OTA is now the better plan provided there's 6 hours of off peak included
* Downloads between 2 am and 8 am do not count towards your included plan allowance from 1st June 2010
are these times EST or local? Just trying to figure out the best settings for my download scheduler to minimize cost. I've got 12am-12pm offpeak but if I can download all I need too in a shorter window and save Exetel a few dollars at the same time then happy to do so.Off peak between 2.30 am and 7.30 am is lower cost to Exetel
Is this still going to happen or has it been ditched with the addition of the 6 hours free off-peak on the new OT plans?ForumAdmin wrote:I have asked for that to be done.thomashouseman wrote:Is it possible to get the Z plans re-instated please at least until the end of the month?