Extension To Telephone Support Hours

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ForumAdmin
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Location: Sydney

Extension To Telephone Support Hours

Post by ForumAdmin » Fri Jul 09, 2010 5:10 pm

From 1/7/10 telephone support and sales enquiry hours have been extended from 8.30 am to 11.00 pm 7days a week including public holidays.

Answer times are expected to be maintained at under 60 seconds on average.

jokiin
Volunteer Site Admin
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Re: Extension To Telephone Support Hours

Post by jokiin » Sat Jul 10, 2010 10:49 am

great to see and obviously has a lot to do with the Sri Lanka operation now being fully skilled up

I did note from someone that queried me about the email they received that it would have been nice to actually mention the phone number for support in the email, as they mentioned if they needed support they possibly couldn't look it up otherwise, small detail but valid feedback I guess

Rex Nebular
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Location: Melbourne

Re: Extension To Telephone Support Hours

Post by Rex Nebular » Sat Jul 10, 2010 1:28 pm

What were the hours before?

Gabriel8
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Location: Perth, W.A, Australia

Re: Extension To Telephone Support Hours

Post by Gabriel8 » Sat Jul 10, 2010 1:46 pm

That's fantastic for Perth. Thank you Exetel.

Col
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Re: Extension To Telephone Support Hours

Post by Col » Sat Jul 10, 2010 1:53 pm

Rex Nebular wrote:What were the hours before?
From memory 8:30am - 9:30pm weekdays, 12:30pm - 9:30pm weekends. Could be wrong though.

Also the contact page at the moment has "Week Ends 8.30 pm to 11.30 pm" :?:

David R
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Re: Extension To Telephone Support Hours

Post by David R » Sat Jul 10, 2010 8:02 pm

It is a number we all hope we'll never need to ring but can all feel grateful it is become available increasingly 'around the clock'.
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ForumAdmin
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Re: Extension To Telephone Support Hours

Post by ForumAdmin » Sat Jul 10, 2010 9:50 pm

Col wrote:
Rex Nebular wrote:What were the hours before?
From memory 8:30am - 9:30pm weekdays, 12:30pm - 9:30pm weekends. Could be wrong though.

Also the contact page at the moment has "Week Ends 8.30 pm to 11.30 pm" :?:
I will ask for that to be fixed.

dbr
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Re: Extension To Telephone Support Hours

Post by dbr » Sun Jul 11, 2010 8:54 am

The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?
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ForumAdmin
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Re: Extension To Telephone Support Hours

Post by ForumAdmin » Sun Jul 11, 2010 3:56 pm

dbr wrote:The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?
I've asked a sysadmin to look into it.

raymond
Exetel Staff
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Re: Extension To Telephone Support Hours

Post by raymond » Mon Jul 12, 2010 10:43 am

dbr wrote:The contact page lists the queues as closed. It is now 08:50am. Does the script just need to be updated?
It has been corrected.

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