ExetelVoice wrote:Having a high volume/proportion of calls to 13,1300,1800 services I dare say would be the exception rather than the norm.
I would just like to comment that it is not really about how many of the excluded call types you pay.
For me, the frustrating thing is that with these CAP plans (all telcos) there are more and more excluded types (and they are getting into more and more obtuse combinations - eg include Internaional calls but exclude voicemail!) . This makes comparisons impossible, and many would be better off with PAYG / per minute plans. As previously posted, in the heat of the moment, when you want to quickly use your phone (eg report lost/stolen card) you don't want to have to stop and think whether the number you are calling is in your cap, or what the call rates are, etc etc.
In the exetel plan, I would argue many customers are more likely to call a 13xxxx number than they are to send an International SMS. And yet the former is excluded from the CAP and the latter not...