ADSL1 Low Speed Services Offer

Discussions regarding new & existing plans and other Exetel initiatives
ForumAdmin
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ADSL1 Low Speed Services Offer

Post by ForumAdmin » Tue Sep 28, 2010 11:59 am

There still over 10,000 Exetel customers using ADSL1 512/128 or 256/64 kbps services. While these users are welcome to continue to use these services for as long as they wish to do so, Exetel is now offering customers using these low speed services the opportunity to upgrade their current plan to a 1500/256 kbps plan with higher peak and off peak download allowances at the same/similar monthly price they are currently paying:

1500/256 kbps with at least 25 gbps peak and 120 gbps off peak

The plan change and speed change fees that would normally apply are waived if the customer re-signs for a new 6 month contract term or if the customer doesn’t wish to resign for a new contract there is a once only plan and speed change charge of $20.00.

Emails will be sent to all ADSL1 low end speed customers advising them of their options over the next few days.

beamertwo
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Re: ADSL1 Low Speed Services Offer

Post by beamertwo » Mon Oct 04, 2010 9:57 pm

I would like to take advantage of this offer, although after emailing Exetel sales I was informed that there is not any 1500/256 plan that offers 25gb/120gb. The 1500X plan would probably be OK for me - if I change to this plan is the plan change fee automatically waived? Thanks.

CoreyPlover
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Re: ADSL1 Low Speed Services Offer

Post by CoreyPlover » Tue Oct 05, 2010 10:35 am

beamertwo wrote:although after emailing Exetel sales I was informed that there is not any 1500/256 plan that offers 25gb/120gb.
There is a 20GB/120GB and a 30GB/120GB option though that are $5 different, so I'm sure one of these will suit you.
beamertwo wrote:The 1500X plan would probably be OK for me - if I change to this plan is the plan change fee automatically waived?
Post above you says "The plan change and speed change fees that would normally apply are waived if the customer re-signs for a new 6 month contract term".
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Lawrie
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Re: ADSL1 Low Speed Services Offer

Post by Lawrie » Tue Oct 05, 2010 11:52 am

Corey,

Beamertwo is asking if the speed change waiver will be available for the 1500X plan as it is a 10G/10G plan.
John's email specifies that it is applicable to
1500/256 kbps with at least 25 gbps peak and 120 gbps off peak
and the 1500X is not at least 25G/120G.

So, can he swap to any of the plans 1500X,Y,A,B,C,D OR ONLY 1500A,B,C,D?

Lawrie

CoreyPlover
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Re: ADSL1 Low Speed Services Offer

Post by CoreyPlover » Tue Oct 05, 2010 12:53 pm

My precursory examination of the X/Y plans relative to the A through D plans is that they are on the same carrier, have comparable pricing positions and have the same plan change eligibility so I would expect that they would behave similarly with respect to plan change waiver upon contract renewal. However, as with all contractual concerns, it is probably best to email billing@exetel.com.au to confirm this. Either that, or check the plan change page in your member facilities to see if any option for a 6 month renewal is present in the X/Y plans in the same way as the A-D plans
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Country Bumkin
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Re: ADSL1 Low Speed Services Offer

Post by Country Bumkin » Tue Oct 12, 2010 3:17 pm

ForumAdmin wrote....
Emails will be sent to all ADSL1 low end speed customers advising them of their options over the next few days.
This issue seems to have been a bit quiet for the last 2 weeks....

Regards C Bumkin

beamertwo
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Re: ADSL1 Low Speed Services Offer

Post by beamertwo » Tue Oct 12, 2010 4:29 pm

[quoteThis issue seems to have been a bit quiet for the last 2 weeks....][/quote]
This is probably because Exetel have fixed the issue. They sent me an email stating:

"Please select the apply button and go to the second page of the plan change application. You will see the option of re-signing up for a 6 months contract and waiving off the plan change fee.

It seems that the announcement was a little ahead of the practicalities of the offer! All good now...I have applied! :D

beamertwo
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Re: ADSL1 Low Speed Services Offer

Post by beamertwo » Tue Oct 12, 2010 4:30 pm

Now if only I could learn how to do forum quotes properly......

Berty
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Re: ADSL1 Low Speed Services Offer

Post by Berty » Sun Oct 17, 2010 6:51 pm

I am trying to use this offer for a friend of mine. But when I choose the plan and go to the next page it doesn't mention change of plan fee waiver. It says - New 6 months contact if apply to change to TE- ADSL2 plan. So should I just hit submit and hope that the fee will be waived or am I missing something here?

beamertwo
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Re: ADSL1 Low Speed Services Offer

Post by beamertwo » Sun Oct 17, 2010 8:29 pm

Are you changing to an ADSL2 plan? I believe the offer only applies to upgraded ADSL1.

Berty
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Re: ADSL1 Low Speed Services Offer

Post by Berty » Sun Oct 17, 2010 9:27 pm

beamertwo wrote:Are you changing to an ADSL2 plan? I believe the offer only applies to upgraded ADSL1.
No, he is on NF/512 and I am trying to upgrade to 1500X. But the option for contract is saying:
New 6 Months Contract
- New 6 months contact if apply to change to TE- ADSL2 plan

beamertwo
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Re: ADSL1 Low Speed Services Offer

Post by beamertwo » Sun Oct 17, 2010 9:46 pm

That's odd. I click on "Manage Services" then the "Change Service" tab, I get the following options:

Service Contract
New Service Contract Period: New 6 Months Contract
- Cost of 1500kbps Plan Change will be $0.00
Keep Existing Contract
- Cost of 1500kbps Plan Change will be $20.00

Note that it states: "Cost of 1500kbps Plan Change will be $0.00" with the 6 Month contract option.

Country Bumkin
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Re: ADSL1 Low Speed Services Offer

Post by Country Bumkin » Mon Oct 18, 2010 7:55 am

I am also on the NF/512 plan and I did not receive the upgrade offer email nor does my customer facilities mention any possibility to waive the fees. I think there is a systematic failure for this plan, hopefully an eventual response to ticket #3358327 will clarify the issue.

Regards C Bumkin

JanakaDS
Exetel Staff
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Re: ADSL1 Low Speed Services Offer

Post by JanakaDS » Mon Oct 18, 2010 9:26 am

Country Bumkin wrote:I am also on the NF/512 plan and I did not receive the upgrade offer email nor does my customer facilities mention any possibility to waive the fees. I think there is a systematic failure for this plan, hopefully an eventual response to ticket #3358327 will clarify the issue.

Regards C Bumkin
What is the service plan name that you wish to upgrade your current plan?

Country Bumkin
Posts: 52
Joined: Fri Mar 23, 2007 4:50 pm
Location: Regional QLD

Re: ADSL1 Low Speed Services Offer

Post by Country Bumkin » Mon Oct 18, 2010 10:11 am

What is the service plan name that you wish to upgrade your current plan?
The 1500X would be sufficient for my needs but if the conditions of the unseen email are the same as the first post in this topic then the 1500Y would be relevant.

Regards C Bumkin

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