New ADSL2 Plan - Free

[Jugah]

Hey Guys,

Its obviously a move by Exetel to get customers to use phone and mobile with them. Have you considered offering foxtel too. Heaps of people are on existing bundles with other suppliers (telstra/optus), and will have that included. I can't see you being able to gain the business of those customers unless you are compatible with the setup they already have. Those customers will wan't to know that the bundle Exetel is offering will be competitive with what they are currently receiving.

In addition has there been any consideration given with regard to consumers who have existing mobile plans with providers such as optus, where termination of contract is like $500 plus, thus not making it worth reverting to this offer by exetel.

[evandevon]

Do we get to keep our original mobile phone number? I'm with vodafone.

[dbr]

Do we get to keep our original mobile phone number? I'm with vodafone.

Yes. I have successfully ported my voda number over.

[evandevon]

I'm pretty keen to change to the OTFree-1 plan since it seems it will save me some money. I'm currently on the INCPHONE B plan but since my download needs have changed I think 15GB is plenty now. Do I have to go through all the hassle of filling out the form or is there an easier way that I can't find in my Member Facilities? The only plan change options for me that are displayed are ADSL2 and Naked ADSL2, is this for a particular reason? Does going through the form like a new exetel user take longer to activate or anything? Or does it not matter? I'd like to know by tomorrow so I can apply before midnight, thanks forum-ers.
Also, how do I find out my vodafone account number? I've only ever had prepaid.

evs.

[James]

I'm pretty keen to change to the OTFree-1 plan since it seems it will save me some money. I'm currently on the INCPHONE B plan but since my download needs have changed I think 15GB is plenty now. Do I have to go through all the hassle of filling out the form or is there an easier way that I can't find in my Member Facilities? The only plan change options for me that are displayed are ADSL2 and Naked ADSL2, is this for a particular reason? Does going through the form like a new exetel user take longer to activate or anything? Or does it not matter? I'd like to know by tomorrow so I can apply before midnight, thanks forum-ers.
Also, how do I find out my vodafone account number? I've only ever had prepaid.

evs.

These plans are only currently available to new users, they might be made available to current users in the near future.

[evandevon]

awwwwwww..... Thanks for the quick reply, but awwwwww!

[CoreyPlover]

awwwwwww..... Thanks for the quick reply, but awwwwww!

Give it one more month and they might become available for current customers.

[sable]

awwwwwww..... Thanks for the quick reply, but awwwwww!

See ForumAdmin's post here viewtopic.php?f=24&t=37097#p283247

[ForumAdmin]

I'm pretty keen to change to the OTFree-1 plan since it seems it will save me some money. I'm currently on the INCPHONE B plan but since my download needs have changed I think 15GB is plenty now. Do I have to go through all the hassle of filling out the form or is there an easier way that I can't find in my Member Facilities? The only plan change options for me that are displayed are ADSL2 and Naked ADSL2, is this for a particular reason? Does going through the form like a new exetel user take longer to activate or anything? Or does it not matter? I'd like to know by tomorrow so I can apply before midnight, thanks forum-ers.
Also, how do I find out my vodafone account number? I've only ever had prepaid.

evs.

It is far more complicated to provide very different new services to current customers on a wide range of old plans than it is to new customers who have no 'legacy' plan conditions.

[evandevon]

sweet, thanks for all the info

evs

[wing2033]

12 month contract for a new customer or a current customer who is changing from another Exetel ADSL plan.

That seems to cover everyone (everyone will be either a new customer or they will be old customer changing from another plan)
So to use this new plan means signing up to a new 12 month contract - is that correct?

Lawrie

Correct.

Exetel Sales team just told me that this was not available to existing Exetel customers and that's why it's not showing in Members Facilities area. Any existing Exetel customers who have applied for this successfully?

[bodogbodog]

Exetel Sales team just told me that this was not available to existing Exetel customers and that's why it's not showing in Members Facilities area. Any existing Exetel customers who have applied for this successfully?

Have a read of the bottom of this thread - viewtopic.php?f=24&t=37097#p283247
I would expect it to be available mid November for existing customers based on that feedback

[ForumAdmin]

Exetel Sales team just told me that this was not available to existing Exetel customers and that's why it's not showing in Members Facilities area. Any existing Exetel customers who have applied for this successfully?

Do you have a name of the Exetel employee (or some other characteristics) who you claim made such an insanely stupid statement?

[racer123]

I received the same response as wing2033 when I enquired about changing to the new plan.
This was the response I received.
Dear Sir/Madam,

Thank you for your e-mail.

Please note that, OTFree-1 plan is not available for existing customers as at yet. It might be available during this month. If/when it becomes available; your member's facilities will be updated with this plan where you can simply request for a plan change.


Regards,

Venurukshi Perera
Exetel Sales
Exetel Pty Ltd

[sable]

I received the same response as wing2033 when I enquired about changing to the new plan.
This was the response I received.
Dear Sir/Madam,

Thank you for your e-mail.

Please note that, OTFree-1 plan is not available for existing customers as at yet. It might be available during this month. If/when it becomes available; your member's facilities will be updated with this plan where you can simply request for a plan change.


Regards,

Venurukshi Perera
Exetel Sales
Exetel Pty Ltd

That is not what wing2033 said

Exetel Sales team just told me that this was not available to existing Exetel customers and that's why it's not showing in Members Facilities area.