Off Peak Periods

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nutsandbolts
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Re: Off Peak Periods

Post by nutsandbolts » Wed Dec 01, 2010 3:24 pm

currently on 2am to 8am

any chance i can get the 4am to noon offpeak instead of 2am to 10am ?

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CoreyPlover
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Re: Off Peak Periods

Post by CoreyPlover » Wed Dec 01, 2010 10:47 pm

nutsandbolts wrote:currently on 2am to 8am

any chance i can get the 4am to noon offpeak instead of 2am to 10am ?
No. See viewtopic.php?p=284451#p284451
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

Tendrils
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Re: Off Peak Periods

Post by Tendrils » Thu Dec 02, 2010 9:14 am

For the record, my off peak periods have not been updated either, still 2am-8am.
Plan Type: OND

But thanks to Exetel for yet again passing on better deals to their customers - I've seen people paying $80/m for 5GB (as recently as last month!) because their provider has been happy to keep ripping them off by leaving them on a grandfathered plan without any sort of notification.

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Mr Creosote
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Re: Off Peak Periods

Post by Mr Creosote » Thu Dec 02, 2010 4:25 pm

Interesting.....the user facilites appears to have been updated. It now says 4am to 12 noon for off-peak. However, at 4:15 in the afternoon.....

Usage Meter Server Time is 2010-12-02 04:14:58 PM.
Downloads are currently being metered as offpeak usage.

Not that I'm complaining....... :)

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thomashouseman
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Re: Off Peak Periods

Post by thomashouseman » Thu Dec 02, 2010 5:00 pm

Mr Creosote wrote:Interesting.....the user facilites appears to have been updated. It now says 4am to 12 noon for off-peak. However, at 4:15 in the afternoon.....

Usage Meter Server Time is 2010-12-02 04:14:58 PM.
Downloads are currently being metered as offpeak usage.

Not that I'm complaining....... :)
Hehe same:
Off-Peak | Period Option: 2:00 am to 10:00 am
5.12 GB / 180 GB (2.84%)
Monthly Progress
2 / 31 (6%)

Usage Meter Server Time is 2010-12-02 04:58:35 PM.
Downloads are currently being metered as offpeak usage.

raymond
Exetel Staff
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Re: Off Peak Periods

Post by raymond » Thu Dec 02, 2010 9:34 pm

It has been corrected. Please try again.

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jokiin
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Re: Off Peak Periods

Post by jokiin » Thu Dec 02, 2010 10:21 pm

raymond wrote:It has been corrected. Please try again.
any word on the T8192-U plan, it's still showing incorrect details, shows 0 data for peak period included (still mentions unlimited anyway) and $1 per GB charge, the off peak shows correctly though

raymond
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Re: Off Peak Periods

Post by raymond » Thu Dec 02, 2010 11:06 pm

T8192-U is unlimited plan. There is no excess download. We have corrected this.

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jokiin
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Re: Off Peak Periods

Post by jokiin » Fri Dec 03, 2010 9:34 am

raymond wrote:T8192-U is unlimited plan. There is no excess download. We have corrected this.
yes I can see it has been fixed already, thanks

I've yet to see a situation where any error like this isn't taken care of in a timely manner but the sooner it can be done the better before too many people notice and start jumping to the wrong conclusions

raymond
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Re: Off Peak Periods

Post by raymond » Fri Dec 03, 2010 9:42 am

It would be quicker to email the error to dbadmins@exetel.com.au. We will check and correct immediately.

lloong
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Re: Off Peak Periods

Post by lloong » Tue Dec 07, 2010 8:13 pm

HI, Why is my off peak period still is 0400 to 12:00noon?
I thought, from the email I received, it was changed to 0400Hr to 1400Hr.
Am i being ripped off?

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Re: Off Peak Periods

Post by ForumAdmin » Tue Dec 07, 2010 10:15 pm

lloong wrote:HI, Why is my off peak period still is 0400 to 12:00noon?
I thought, from the email I received, it was changed to 0400Hr to 1400Hr.
Am i being ripped off?
Perhaps if you intend to post on this forum you will eliminate the pointless insults in future posts.

If you had ever bothered to understand the terms of your contract you may have noticed that the off peak period was 4 am to 10 am up to midnight on November 30th 2010.

It is now 4 am to 12 noon...an increase of two hours a day.

lloong
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Re: Off Peak Periods

Post by lloong » Wed Dec 08, 2010 1:27 pm

My sincere apology. What was I thinking. Got the times mixed up.
So Sorry.

ForumAdmin
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Re: Off Peak Periods

Post by ForumAdmin » Thu Dec 16, 2010 10:34 am

The change to the two six hour off peak periods has made little or no difference to usage patterns over the last two weeks.

December is an atypical month with school holidays and people going on annual holidays both distorting the general usage patterns.

We will re-look at the usage patterns at the end of January to see if it's possible to make further changes.

If you look at the MRTG reports you will see that the staggered off peak start times have finally eliminated the perennial 12 midnight issue.

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Re: Off Peak Periods

Post by ForumAdmin » Thu Dec 30, 2010 11:31 am

In line with the complete overhaul of Exetels residential ADSL services we will increase the current 8 hour off peak periods to ten hours.

Details will be in the January customer news letter.

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