Off Peak Periods

[nutsandbolts]

currently on 2am to 8am

any chance i can get the 4am to noon offpeak instead of 2am to 10am ?

[CoreyPlover]

currently on 2am to 8am

any chance i can get the 4am to noon offpeak instead of 2am to 10am ?

No. See viewtopic.php?p=284451#p284451

[Tendrils]

For the record, my off peak periods have not been updated either, still 2am-8am.
Plan Type: OND

But thanks to Exetel for yet again passing on better deals to their customers - I've seen people paying $80/m for 5GB (as recently as last month!) because their provider has been happy to keep ripping them off by leaving them on a grandfathered plan without any sort of notification.

[Mr Creosote]

Interesting.....the user facilites appears to have been updated. It now says 4am to 12 noon for off-peak. However, at 4:15 in the afternoon.....

Usage Meter Server Time is 2010-12-02 04:14:58 PM.
Downloads are currently being metered as offpeak usage.

Not that I'm complaining.......

[thomashouseman]

Interesting.....the user facilites appears to have been updated. It now says 4am to 12 noon for off-peak. However, at 4:15 in the afternoon.....

Usage Meter Server Time is 2010-12-02 04:14:58 PM.
Downloads are currently being metered as offpeak usage.

Not that I'm complaining.......

Hehe same:

Off-Peak | Period Option: 2:00 am to 10:00 am
5.12 GB / 180 GB (2.84%)
Monthly Progress
2 / 31 (6%)

Usage Meter Server Time is 2010-12-02 04:58:35 PM.
Downloads are currently being metered as offpeak usage.

[raymond]

It has been corrected. Please try again.

[jokiin]

It has been corrected. Please try again.

any word on the T8192-U plan, it's still showing incorrect details, shows 0 data for peak period included (still mentions unlimited anyway) and $1 per GB charge, the off peak shows correctly though

[raymond]

T8192-U is unlimited plan. There is no excess download. We have corrected this.

[jokiin]

T8192-U is unlimited plan. There is no excess download. We have corrected this.

yes I can see it has been fixed already, thanks

I've yet to see a situation where any error like this isn't taken care of in a timely manner but the sooner it can be done the better before too many people notice and start jumping to the wrong conclusions

[raymond]

It would be quicker to email the error to dbadmins@exetel.com.au. We will check and correct immediately.

[lloong]

HI, Why is my off peak period still is 0400 to 12:00noon?
I thought, from the email I received, it was changed to 0400Hr to 1400Hr.
Am i being ripped off?

[ForumAdmin]

HI, Why is my off peak period still is 0400 to 12:00noon?
I thought, from the email I received, it was changed to 0400Hr to 1400Hr.
Am i being ripped off?

Perhaps if you intend to post on this forum you will eliminate the pointless insults in future posts.

If you had ever bothered to understand the terms of your contract you may have noticed that the off peak period was 4 am to 10 am up to midnight on November 30th 2010.

It is now 4 am to 12 noon...an increase of two hours a day.

[lloong]

My sincere apology. What was I thinking. Got the times mixed up.
So Sorry.

[ForumAdmin]

The change to the two six hour off peak periods has made little or no difference to usage patterns over the last two weeks.

December is an atypical month with school holidays and people going on annual holidays both distorting the general usage patterns.

We will re-look at the usage patterns at the end of January to see if it's possible to make further changes.

If you look at the MRTG reports you will see that the staggered off peak start times have finally eliminated the perennial 12 midnight issue.

[ForumAdmin]

In line with the complete overhaul of Exetels residential ADSL services we will increase the current 8 hour off peak periods to ten hours.

Details will be in the January customer news letter.