Post
by JOHNNY_JO_JINX » Wed Jan 05, 2011 9:06 pm
This email to existing customers out of contract has to be the most confusing directive ever given by Exetel.
I have no problem with Exetel staying afloat (and I hope they do) by charging whatever they need to, but after trawling through the (last count) 26 pages of this thread, I am more confused than ever. Existing customer change options seem to be changing day by day. I'd like to do something by the end of the month, but I am doubting whether I will have sufficient understanding of all the options by then. I also have 4 other people out of contact, who I convinced to take up Exetel, now asking me what I recommend. I don't know what to recommend to them yet!
I raised a ticket 2 days ago, requesting info on how I might migrate to an OT/OC plan from my current NF plan. I assume from the lack of response to date, that residential sales/support has been overwhelmed with similar queries.
I have been trying to ascertain from this thread 3 facts, which have been mentioned many times, but not definitively, at least to my dumbdumb way of thinking:
1. Which new plans have NO $3 admin fee? Can they please be listed?
2. Will the existing $3 admin fee still apply to additional services- HSPA, fax, etc., if a customer cancels existing ADSL2 to take up a new OT/OC plan. i.e. if Exetel can tell me how to migrate from NF to OT/OC, and keep my existing additional services, will there still be a $3 admin fee?
3. Can a PSTN number ONLY be migrated to a VOIP number on the OC plan? If so, when someone on an OC plan makes a call on the PSTN service, what CLI will display?