Price Increases For Out Of Contract Customers

Discussions regarding new & existing plans and other Exetel initiatives
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doulamum
Posts: 16
Joined: Wed Oct 07, 2009 10:57 am
Location: NSW

Re: Price Increases For Out Of Contract Customers

Post by doulamum » Sat Jan 01, 2011 3:21 pm

I don't see why I received the email then, if it doesn't affect me?
Last edited by doulamum on Sat Jan 01, 2011 5:14 pm, edited 1 time in total.

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Price Increases For Out Of Contract Customers

Post by raymond » Sat Jan 01, 2011 3:43 pm

playrz wrote:After checking my current plan details I am none the wiser as to whether or not my service will be effected -

Plan Type: FP-D1
Monthly Access Charge: $65.00
Peak Download Limit (Mbyte): 6000
Peak Period Option: 12:00pm - 12:00am
Excess Downloads per Gbyte: $0.50
OffPeak Download Limit (Mbyte): Unlimited
OffPeak Excess Downloads per Gbyte: N/A
Service Line Speed: 8192/384
Service Activation Date: 2008-09-12
Contract Period: 6 Months
Initial Contract End Date: 2009-03-12


The contract period and end date shown are incorrect as they are from my initial sign up with Exetel and do not reflect my most recent plan change to FP-D1. This would have been sometime shortly after the 03/03/2010 following a similar email regarding price increases and new plans becoming available. I am sure (99% sure anyway) that this plan was conditional on a 24 month period which I was happy with.

Can we please confirm if this plan and other similar plans will be effected by the price increases? My main concern is that if my service details are incorrect, how will Exetels billing be able to identify which customers are still in contract?
FP-D1 is ADSL1 plan connect to Telstra exchange. It is 6 months contract.

russell89
Posts: 1
Joined: Sat Jan 01, 2011 4:15 pm
Location: armidale

Re: Price Increases For Out Of Contract Customers

Post by russell89 » Sat Jan 01, 2011 4:29 pm

I am on a TE-2E plan, changed to this plan in October, I understood it was through Telstra, Now I cant find any mention of this plan or Telstra exchanges being used.
There was an email about the enabling of Telstra for Exetel.
What has changed?
Exetels changes are confusing to say the least although I am happy with the service, and have been a customer for 5 years . I do get concerned about the regularity of changes and the leval of confusion that engenders
Last edited by russell89 on Sat Jan 01, 2011 4:32 pm, edited 1 time in total.

FabFriday
Posts: 13
Joined: Sun Jun 06, 2010 6:32 pm
Location: Adelaide

Re: Price Increases For Out Of Contract Customers

Post by FabFriday » Sat Jan 01, 2011 4:30 pm

ForumAdmin wrote:
doulamum wrote:Ok so I'm a little confused - I'll blame it on a late night.
I'm not sure if I'm still a contract or not? This is what my plan details say...
Service Activation Date: 2009-06-29
Contract Period: 6 Months
Initial Contract End Date: 2009-12-29
Renew Contract Date: 2010-11-01
Renew Contract Period: 6 Months
Renew Contract End Date: 2011-05-01

1) So does that mean the $10 a month increase affects me? Or am I still on contract until May?
2) Also, if I decide to switch to another exetel plan, will there be a fee for doing so?
1) You will not receive the advice that your current, in contract, plan is changing in price.

2) There will be no plan change charge if you sign up to change plans and start a new contract term.
Re 2), my current naked contract ends on Feb 11. Does this mean that I can change plans on Monday for no cost, even though I am within my original contract period? I have tried to 'apply' for one of the new 'naked' plan through the online member services, but all I receive is a message telling me I cannot view details.

olliesexe
Posts: 9
Joined: Sat Jan 01, 2011 4:32 pm
Location: NSW

Re: Price Increases For Out Of Contract Customers

Post by olliesexe » Sat Jan 01, 2011 4:45 pm

Hi,
Trying to work out if this increase includes wirless broadband, I was on the HSPA F1 $37.50pm for 5gb per month plan but I can't find it any more
Rich

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Price Increases For Out Of Contract Customers

Post by jokiin » Sat Jan 01, 2011 4:48 pm

olliesexe wrote:Hi,
Trying to work out if this increase includes wirless broadband,
it's applicable to residential ADSL plans

Mandella
Posts: 58
Joined: Fri Apr 24, 2009 8:10 pm
Location: Sunshine Coast

Re: Price Increases For Out Of Contract Customers

Post by Mandella » Sat Jan 01, 2011 5:03 pm

The primary reason for me to go Naked and port my Telstra number to voip was to be able to carry my phone number with me when travelling.
When going with the suggested change I'd need to forward (redirect) the reinstated pstn to a new Exetel voip number.

Question 1: How much is forwarding from a pstn to a voip number.
Question 2: Can I get a new pstn so I can keep my current arrangement on the existing ported voip number?

banyan2006
Posts: 1
Joined: Sat Jan 01, 2011 5:02 pm
Location: Darwin

Re: Price Increases For Out Of Contract Customers

Post by banyan2006 » Sat Jan 01, 2011 5:11 pm

Hi ForumAdmin

My current plan is 1500 A and my contract will be expired on 2011-02-24.
I just want to make sure about $10 increase.
1) $10 increase will not affect me until Feb 24, right?
2) If I move to new plan after Feb 24 and if I choose new contract, there will be no plan change fee, rigth?
3) If I move to new plan now, I will be charged $40 for that?

thanks

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Price Increases For Out Of Contract Customers

Post by jokiin » Sat Jan 01, 2011 5:31 pm

banyan2006 wrote: 3) If I move to new plan now, I will be charged $40 for that?
it hasn't been fixed yet but it has been mentioned already that the change plan fee will be back to zero a few days from now, not sure how long it will be at zero but waiting a few days until it is at least would be sensible

Steves
Posts: 30
Joined: Sun Sep 27, 2009 3:31 pm
Location: Victoria

Re: Price Increases For Out Of Contract Customers

Post by Steves » Sat Jan 01, 2011 5:40 pm

ForumAdmin wrote:
trev wrote:Currently on the "old" 5Gb/unlimited $30 plan with 50c/Gb excess
The nearest "new" one is the 30Gb/180Gb $45 plan with $1/Gb excess

I guess I'll stay on the old plan which, even with the $10 increase, will be $60 cheaper/year. So thanks for that option!

Just one question, if I did change to the new plan, would the $3 account administration charge remain? (I couldn't see any mention of it in the new plan descriptions).
No - there is no separate administration charge on the new plans.
I hate to sound cynical but "Yet" it's been added onto plan costs before.
ForumAdmin wrote:
bof wrote:In my case I cannot see the logic of Exetel pushing me to change to a new plan. According to the email the old plans were cheaper, but that is not the case here.

I am out of contract on INCPHONEZ. If I change to OT30, it will cost me about the same ($3.00 less fixed monthly charges, but local phone calls go from 18c to 20c) and the peak and offpeak download limits are roughly 3 times what they are on INCPHONEZ.

I'll change plan, of course, it's a very good deal, but how could that save Exetel money ? :? ?
Because the vagaries of our wholesaler promotional discounts mean that if you sign up for a new plan on a 12 month contact the wholesale price of your port reduces by $6.60 to Exetel.

The local call charges are the same on both plans from 1st January.
I just cannot see how it costs Exetel more for me to be on a 12GB 1500/256 plan than a new 30GB 1500/256, I would not be signing up to a new 12 month contract which I suppose is still out of contract, do I still get the $10.00 increase for being out of contract on the new plan? Do current users under contract pay extra as soon as there contracts end in 2 to 3 month etc?

MikeW
Posts: 43
Joined: Mon May 18, 2009 1:29 pm
Location: Melb

Re: Price Increases For Out Of Contract Customers

Post by MikeW » Sat Jan 01, 2011 5:45 pm

ForumAdmin wrote:
MikeW wrote:So why is it that being on a Corporate Plan only sees me being able to see standard non-corporate plans under the 'change service' option?
Because there are no new business plans at this time.
Perhaps then you need to discontinue to offer large employers plans that offer 'discounted' offerings as there are now none.
Last edited by MikeW on Sat Jan 01, 2011 5:59 pm, edited 1 time in total.

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Price Increases For Out Of Contract Customers

Post by ForumAdmin » Sat Jan 01, 2011 6:44 pm

olliesexe wrote:Hi,
Trying to work out if this increase includes wirless broadband, I was on the HSPA F1 $37.50pm for 5gb per month plan but I can't find it any more
Rich
They do not affect wireless broadband plans.

ForumAdmin
Exetel Staff
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Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Price Increases For Out Of Contract Customers

Post by ForumAdmin » Sat Jan 01, 2011 6:47 pm

MikeW wrote:
ForumAdmin wrote:
MikeW wrote:So why is it that being on a Corporate Plan only sees me being able to see standard non-corporate plans under the 'change service' option?
Because there are no new business plans at this time.
Perhaps then you need to discontinue to offer large employers plans that offer 'discounted' offerings as there are now none.
I don't understand what you are saying.

The B plans are not intended for 'large employers' - they are intended for small businesses.

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Price Increases For Out Of Contract Customers

Post by ForumAdmin » Sat Jan 01, 2011 6:51 pm

banyan2006 wrote:Hi ForumAdmin

My current plan is 1500 A and my contract will be expired on 2011-02-24.
I just want to make sure about $10 increase.
1) $10 increase will not affect me until Feb 24, right?
2) If I move to new plan after Feb 24 and if I choose new contract, there will be no plan change fee, rigth?
3) If I move to new plan now, I will be charged $40 for that?

thanks
1) Almost Correct - until April 1st
2) Correct - no charge if you enter into a new contract.
3) No - you will only incur a $40.00 charge if you do not select a new contract.

ForumAdmin
Exetel Staff
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Price Increases For Out Of Contract Customers

Post by ForumAdmin » Sat Jan 01, 2011 6:53 pm

Steves wrote: I just cannot see how it costs Exetel more for me to be on a 12GB 1500/256 plan than a new 30GB 1500/256, I would not be signing up to a new 12 month contract which I suppose is still out of contract, do I still get the $10.00 increase for being out of contract on the new plan? Do current users under contract pay extra as soon as there contracts end in 2 to 3 month etc?
Aren't you lucky that you don't work in pricing for an ISP?

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