Re: Price Increases

Discussions regarding new & existing plans and other Exetel initiatives
ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Re: Price Increases

Post by ForumAdmin » Tue Mar 01, 2011 8:57 pm

The easiest way is to call Exetel Sales - 7 days a week - still open right now.

EromalR
Exetel Staff
Posts: 138
Joined: Thu Jan 07, 2010 12:40 pm
Location: Sri Lanka

Re: Price Increases

Post by EromalR » Wed Mar 02, 2011 8:49 am

The Lobster wrote:I can't create a new thread in this forum for some reason, so I'll post in this thread seeing as my question is related. This is my current situation:
Plan Type: 1500X
Monthly Access Charge: $38.00
Service Surcharge: $10
Service Activation Date: 2008-07-21
Contract Period: 6 Months
Initial Contract End Date: 2009-01-21

I changed to this plan last year. These are the details of the change:
Request Date: 2010-10-02
Current Plan Type: NF/512
Requested Plan Type: 1500X
Effective Date: 2010-11-01
Changing Status: ACTIVE
Exetel Submit Your Application To Telstra On This Date: 2010-10-02

I believe I started a new 6 month contract when I changed plans. That would mean I am now 4 months into that new contract. It seems I'm being charged the $10 service surchage for having an old plan anyway. If I apply to change to a T1.5-PAYU plan now, will I incur the $40 change fee or not? If so I'm better off waiting the two months till my contract expires and doing the change then, I think.

Can anyone clarify the situation for me? Am I misinterpreting the information?

thanks a lot

matt
No you do not have to pay the $40 plan change fee if you start a new contract with the plan for 6 months. Please send an email to residentialsales@exetel.com.au and we can arrange this for you.

The Lobster
Posts: 11
Joined: Tue Feb 24, 2009 11:04 pm
Location: Townsville, QLD

Re: Price Increases

Post by The Lobster » Thu Mar 03, 2011 10:20 am

EromalR wrote:No you do not have to pay the $40 plan change fee if you start a new contract with the plan for 6 months. Please send an email to residentialsales@exetel.com.au and we can arrange this for you.
Thanks for the reply. I've emailed them the details, we'll see how it goes.

matt

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