schuforever wrote:I have never heard of this happening at any other provider
At the heart of the change is a price increase for out of contract customers. This happens all the time, for all service providers (not just ISPs) at some point in time by simple virtue of price inflation.
schuforever wrote:All other avenues should have been explored before attacking those who have been most loyal.
What makes you suspect that this was not the case here?
schuforever wrote:The other option to me is to cancel my account and look towards another provider which i am seriously considering and i doubt i will be alone in that case. This is why i feel i need to express my annoyance at such a decision.
If you say that you can get better (i.e. cheaper) internet elsewhere, why are you annoyed? At the heart of free markets and capitalism is the ability for providers to alter prices and for users to choose between competitors. That is exactly what is happening here; you still have complete and free choice of provider
Basically, this is a business and pricing decision. As a customer, we must all make choices in response to this, but I find it strange when people create a forum account to express their outrage or disappointment at this decision of Exetel. We are customers, not shareholders. Instead of outrage, why not simply think to yourself "oh well, the landscape and parameters that affect my decision have now changed. Goodbye and thanks for the fish"? Alternatively, as Affinity has stated, the new plans still represent incredibly good value to users. It is simply that, as with the rest of the industry, these new plans are catering for different circumstances to the past (i.e. a focus on bundling products to achieve value, higher download quotas for cost efficiency and recognition that carriers heavily reward new contracts)