Network Outage this morning (04 Aug)?

Wired and wireless home networking
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Chris T
Posts: 81
Joined: Thu Sep 23, 2004 8:53 pm

Network Outage this morning (04 Aug)?

Post by Chris T » Fri Aug 04, 2017 8:34 pm

My ADSL was down early this morning, no packet was getting past my router shortly after midnight. When I powercycled my router for 15 minutes, I got a PPP authentication error. I don't know exactly when service was restored due to my router's exponential back-off algorithm but it was able to authenticate by 03:15.

I tried to leave a message on the technical support telephone line but it dropped my call when it is supposed to be taking messages :-(

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Network Outage this morning (04 Aug)?

Post by NIrmitha » Sat Aug 05, 2017 5:22 pm

Chris T wrote:My ADSL was down early this morning, no packet was getting past my router shortly after midnight. When I powercycled my router for 15 minutes, I got a PPP authentication error. I don't know exactly when service was restored due to my router's exponential back-off algorithm but it was able to authenticate by 03:15.

I tried to leave a message on the technical support telephone line but it dropped my call when it is supposed to be taking messages
There were no known outage reported on 4th Aug affecting your service/area. However we could see that your router has successfully authenticated around 03:15.
Normally you could leave a message if you contact our support line out of business hours and currently there is no reported issue with the voicemail facility.
However we do apologize for the inconvenience caused.

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