ref:11743096

Wired and wireless home networking
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markhore
Posts: 6
Joined: Tue Apr 11, 2017 9:32 pm
Location: Dudley Park Western Australia

ref:11743096

Post by markhore » Mon Jun 26, 2017 4:42 pm

Can i please confirm in regards to above reference number that a technician is required to just change over comms box with a new one.
Builder got water into the existing box so it fried the system, builder has agreed to pay for a new box if this can be organised to install asap as at the moment we have no TV or internet as everything is connected to underground fibre through this box.
Can someone please advise quickest way to get a technician out to do this please
Regards Mark

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KavindaS
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Posts: 1913
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ref:11743096

Post by KavindaS » Mon Jun 26, 2017 10:21 pm

markhore wrote:Can i please confirm in regards to above reference number that a technician is required to just change over comms box with a new one.
Builder got water into the existing box so it fried the system, builder has agreed to pay for a new box if this can be organised to install asap as at the moment we have no TV or internet as everything is connected to underground fibre through this box.
Can someone please advise quickest way to get a technician out to do this please
Regards Mark
Service issue ref no is 11744466. We have logged the service issue with LBN stating exactly what you have informed. They have internally acknowledged the fault and we are waiting on their confirmation about the technician appointment. We will update you as soon as we receive their update.

markhore
Posts: 6
Joined: Tue Apr 11, 2017 9:32 pm
Location: Dudley Park Western Australia

Re: ref:11743096

Post by markhore » Fri Jun 30, 2017 5:36 pm

Hi I've been told everyday that someone from Lbn co technician will call me the next day
I am still waiting 3 days and still no call no internet ?
Please explain why so long ?

markhore
Posts: 6
Joined: Tue Apr 11, 2017 9:32 pm
Location: Dudley Park Western Australia

Re: ref:11743096

Post by markhore » Fri Jun 30, 2017 6:54 pm

He actually just showed up on my doorstep unannounced
Thank you ( lucky someone was home )

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KavindaS
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Posts: 1913
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Location: Sydney

Re: ref:11743096

Post by KavindaS » Fri Jun 30, 2017 8:24 pm

markhore wrote:He actually just showed up on my doorstep unannounced
Thank you ( lucky someone was home )
Glad to hear about the technician visit as we have periodically informed them and have escalated.

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