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Cannot connect to us.battle.net

Posted: Sat Jun 30, 2018 5:40 pm
by RandomState
SEE TRACE BELOW. All other major sites (Google, YouTube etc) are accessible.

tracert us.battle.net

Tracing route to us.battle.net [24.105.29.40]
over a maximum of 30 hops:

1 25 ms 24 ms 24 ms 168.1.233.220.static.exetel.com.au [220.233.1.168]
2 24 ms 24 ms 31 ms 10.1.23.162
3 44 ms 25 ms 24 ms 10.1.23.165
4 25 ms 29 ms 25 ms 161.43.102.1
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

---

tracert www.google.com

Tracing route to www.google.com [216.58.203.100]
over a maximum of 30 hops:

1 25 ms 24 ms 24 ms 168.1.233.220.static.exetel.com.au [220.233.1.168]
2 25 ms 24 ms 24 ms 10.1.23.160
3 24 ms 25 ms 31 ms 161.8.96.58.static.exetel.com.au [58.96.8.161]
4 25 ms 24 ms 25 ms 108.170.247.65
5 24 ms 25 ms 24 ms 209.85.255.165
6 30 ms 44 ms 29 ms syd09s15-in-f4.1e100.net [216.58.203.100]

Trace complete.

---

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [172.217.25.46]
over a maximum of 30 hops:

1 24 ms 24 ms 23 ms 168.1.233.220.static.exetel.com.au [220.233.1.168]
2 24 ms 36 ms 104 ms 10.1.23.128
3 25 ms 29 ms 24 ms 161.8.96.58.static.exetel.com.au [58.96.8.161]
4 25 ms 25 ms 24 ms 108.170.247.81
5 25 ms 24 ms 24 ms 108.170.233.195
6 25 ms 24 ms 25 ms syd15s02-in-f14.1e100.net [172.217.25.46]

Re: Cannot connect to us.battle.net

Posted: Sat Jun 30, 2018 5:56 pm
by RandomState
That's got it. Thankyou!

Re: Cannot connect to us.battle.net

Posted: Sat Jun 30, 2018 10:43 pm
by KrishanK
RandomState wrote:
Sat Jun 30, 2018 5:40 pm
SEE TRACE BELOW. All other major sites (Google, YouTube etc) are accessible.

tracert us.battle.net

Tracing route to us.battle.net [24.105.29.40]
over a maximum of 30 hops:

1 25 ms 24 ms 24 ms 168.1.233.220.static.exetel.com.au [220.233.1.168]
2 24 ms 24 ms 31 ms 10.1.23.162
3 44 ms 25 ms 24 ms 10.1.23.165
4 25 ms 29 ms 25 ms 161.43.102.1
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

---

tracert www.google.com

Tracing route to www.google.com [216.58.203.100]
over a maximum of 30 hops:

1 25 ms 24 ms 24 ms 168.1.233.220.static.exetel.com.au [220.233.1.168]
2 25 ms 24 ms 24 ms 10.1.23.160
3 24 ms 25 ms 31 ms 161.8.96.58.static.exetel.com.au [58.96.8.161]
4 25 ms 24 ms 25 ms 108.170.247.65
5 24 ms 25 ms 24 ms 209.85.255.165
6 30 ms 44 ms 29 ms syd09s15-in-f4.1e100.net [216.58.203.100]

Trace complete.

---

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [172.217.25.46]
over a maximum of 30 hops:

1 24 ms 24 ms 23 ms 168.1.233.220.static.exetel.com.au [220.233.1.168]
2 24 ms 36 ms 104 ms 10.1.23.128
3 25 ms 29 ms 24 ms 161.8.96.58.static.exetel.com.au [58.96.8.161]
4 25 ms 25 ms 24 ms 108.170.247.81
5 25 ms 24 ms 24 ms 108.170.233.195
6 25 ms 24 ms 25 ms syd15s02-in-f14.1e100.net [172.217.25.46]
With the test results you provided we are unable to find any trace route outcome for "us.battle.net". Hence can you kindly elaborate us the exact issue you are experiencing and it would be great if you can drop us an email to residentialsupport@exetel.com.au with your query.

Re: Cannot connect to us.battle.net

Posted: Sun Jul 01, 2018 7:44 am
by Dazzled
An extra comment: Windows tracert isn't the tool to trace this route. It is asymmetrical, and the servers won't reply to the packet. On the other hand the server will reply to a TCP traceroute. Any Linux machine can handle this for you. I got 210 ms at hop 16 this morning.