Internet Dropping out and speed issues

Wired and wireless home networking
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jaychitnis
Posts: 3
Joined: Sat Aug 10, 2019 5:04 pm

Internet Dropping out and speed issues

Post by jaychitnis » Thu Aug 15, 2019 9:25 pm

Hi All,

Is anyone facing issues near Mernda area in VIC . Since 6pm today every 5 minutes there is dropout .also speed has been very slow .I have restarted modem many times but same issue so far .

Please advise

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet Dropping out and speed issues

Post by KavindaS » Fri Aug 16, 2019 1:02 am

jaychitnis wrote:
Thu Aug 15, 2019 9:25 pm
Hi All,

Is anyone facing issues near Mernda area in VIC . Since 6pm today every 5 minutes there is dropout .also speed has been very slow .I have restarted modem many times but same issue so far .

Please advise
There are no known issues reported in your mentioned area. Therefore, if the issue persists, PM me your service number / customer id, for further investigations based on your service category.

jaychitnis
Posts: 3
Joined: Sat Aug 10, 2019 5:04 pm

Re: Internet Dropping out and speed issues

Post by jaychitnis » Tue Aug 20, 2019 9:10 pm

KavindaS wrote:
Fri Aug 16, 2019 1:02 am
jaychitnis wrote:
Thu Aug 15, 2019 9:25 pm
Hi All,

Is anyone facing issues near Mernda area in VIC . Since 6pm today every 5 minutes there is dropout .also speed has been very slow .I have restarted modem many times but same issue so far .

Please advise
There are no known issues reported in your mentioned area. Therefore, if the issue persists, PM me your service number / customer id, for further investigations based on your service category.
Hi,

Since 2 months my speed is slow and also internet drops every 10 mins . This is unacceptable ...please have a look into this matter . I have also called and spoken to your tech support but no solution ..I have to restart modem many times in evening so that speed improves . Also if I am trying to download something on mobile or computer internet keeps dropping a lot . What's the reason?

My customer ID is 375938.

Also I have tried changing modem as per your tech support . Updated the DNS as per other forum on netcomm modem .

KavindaS
Forum Admin
Posts: 2549
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet Dropping out and speed issues

Post by KavindaS » Tue Aug 20, 2019 11:21 pm

jaychitnis wrote:
Tue Aug 20, 2019 9:10 pm

Hi,

Since 2 months my speed is slow and also internet drops every 10 mins . This is unacceptable ...please have a look into this matter . I have also called and spoken to your tech support but no solution ..I have to restart modem many times in evening so that speed improves . Also if I am trying to download something on mobile or computer internet keeps dropping a lot . What's the reason?

My customer ID is 375938.

Also I have tried changing modem as per your tech support . Updated the DNS as per other forum on netcomm modem .
Exetel apologies for the inconvenience may have caused by this.

We will further check your records and provide you a feedback via the ticket reference 15802908.

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