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Internet Dropping out and speed issues

Posted: Thu Aug 15, 2019 9:25 pm
by jaychitnis
Hi All,

Is anyone facing issues near Mernda area in VIC . Since 6pm today every 5 minutes there is dropout .also speed has been very slow .I have restarted modem many times but same issue so far .

Please advise

Re: Internet Dropping out and speed issues

Posted: Fri Aug 16, 2019 1:02 am
by KavindaS
jaychitnis wrote:
Thu Aug 15, 2019 9:25 pm
Hi All,

Is anyone facing issues near Mernda area in VIC . Since 6pm today every 5 minutes there is dropout .also speed has been very slow .I have restarted modem many times but same issue so far .

Please advise
There are no known issues reported in your mentioned area. Therefore, if the issue persists, PM me your service number / customer id, for further investigations based on your service category.

Re: Internet Dropping out and speed issues

Posted: Tue Aug 20, 2019 9:10 pm
by jaychitnis
KavindaS wrote:
Fri Aug 16, 2019 1:02 am
jaychitnis wrote:
Thu Aug 15, 2019 9:25 pm
Hi All,

Is anyone facing issues near Mernda area in VIC . Since 6pm today every 5 minutes there is dropout .also speed has been very slow .I have restarted modem many times but same issue so far .

Please advise
There are no known issues reported in your mentioned area. Therefore, if the issue persists, PM me your service number / customer id, for further investigations based on your service category.
Hi,

Since 2 months my speed is slow and also internet drops every 10 mins . This is unacceptable ...please have a look into this matter . I have also called and spoken to your tech support but no solution ..I have to restart modem many times in evening so that speed improves . Also if I am trying to download something on mobile or computer internet keeps dropping a lot . What's the reason?

My customer ID is 375938.

Also I have tried changing modem as per your tech support . Updated the DNS as per other forum on netcomm modem .

Re: Internet Dropping out and speed issues

Posted: Tue Aug 20, 2019 11:21 pm
by KavindaS
jaychitnis wrote:
Tue Aug 20, 2019 9:10 pm

Hi,

Since 2 months my speed is slow and also internet drops every 10 mins . This is unacceptable ...please have a look into this matter . I have also called and spoken to your tech support but no solution ..I have to restart modem many times in evening so that speed improves . Also if I am trying to download something on mobile or computer internet keeps dropping a lot . What's the reason?

My customer ID is 375938.

Also I have tried changing modem as per your tech support . Updated the DNS as per other forum on netcomm modem .
Exetel apologies for the inconvenience may have caused by this.

We will further check your records and provide you a feedback via the ticket reference 15802908.