WIFI Not working on ZTE H268A

[eljimbo]

My WIFI on the Exetel supplied ZTE H268A NBN modem has suddenly stopped working. This is with either the 2.4GHZ or 5GHZ networks.

I can see the networks and can connect to them from any device, but when I connect there is no internet and I am given a 169.254.x.x address.

The ZTE device is not my DHCP server, there is another router on the network doing that. But I have had this configuration for months successfully without any issues, it is only a few days ago that the wireless has stopped working, and nothing has changed on the router.

Any suggestions?

[KavindaS]

My WIFI on the Exetel supplied ZTE H268A NBN modem has suddenly stopped working. This is with either the 2.4GHZ or 5GHZ networks.

I can see the networks and can connect to them from any device, but when I connect there is no internet and I am given a 169.254.x.x address.

The ZTE device is not my DHCP server, there is another router on the network doing that. But I have had this configuration for months successfully without any issues, it is only a few days ago that the wireless has stopped working, and nothing has changed on the router.

Any suggestions?

As a part of troubleshooting prior escalating with the modem vendor support, just for the testing purposes, can you isolate your modem with the other device and check by performing a factory reset on the modem?

[eljimbo]

What's the default username and password and IP address to connect to the device? I am assuming a factory reset will get rid of all the exetel settings it came with?

Thanks

[KavindaS]

What's the default username and password and IP address to connect to the device? I am assuming a factory reset will get rid of all the exetel settings it came with?

Thanks

Default IP - 192.168.20.1
Username -admin
Password - admin

Exetel settings are usually pre-configured with the modem using a static profile. Therefore, factory reset will automatically push Exetel pre-config settings.

[eljimbo]

Thanks, I'll give it a go tomorrow and report back

[KavindaS]

Thanks, I'll give it a go tomorrow and report back

If that doesn't fix the issue, we may need to report this with ZTE support.