Modem - power light red

Wired and wireless home networking
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User199
Posts: 1
Joined: Wed Apr 01, 2020 11:56 am

Modem - power light red

Post by User199 » Thu Apr 02, 2020 10:58 pm

Hi, my power light on the modem is currently red and I have done a switch off and unplug etc 3-4 times, However still comes up as red. On My Exetel it mentions the account is fine with no outages in the area. I lodged a ticket 2 days ago but have not heard back. Also went onto Whirlpool and the only advice was to lodge a ticket.

Any advice?

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Modem - power light red

Post by KavindaS » Fri Apr 03, 2020 10:32 pm

User199 wrote:
Thu Apr 02, 2020 10:58 pm
Hi, my power light on the modem is currently red and I have done a switch off and unplug etc 3-4 times, However still comes up as red. On My Exetel it mentions the account is fine with no outages in the area. I lodged a ticket 2 days ago but have not heard back. Also went onto Whirlpool and the only advice was to lodge a ticket.

Any advice?
Please reply here with the ticket reference number you have received through our automated response and we will check on this.

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