Red light on internet

Wired and wireless home networking
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nanjihirani
Posts: 6
Joined: Wed Nov 13, 2019 7:45 pm

Red light on internet

Post by nanjihirani » Sat Apr 04, 2020 11:02 pm

Its Saturday 8pm and I'm experiencing problem with internet, a red light comes up on modem for internet.
Internet is down without any notice to me.
Not sure what the problem is, can someone help please

nanjihirani
Posts: 6
Joined: Wed Nov 13, 2019 7:45 pm

Re: Red light on internet

Post by nanjihirani » Sat Apr 04, 2020 11:15 pm

Red light is gone after turning off and on.

BUT STILL NO INTERNET

nanjihirani
Posts: 6
Joined: Wed Nov 13, 2019 7:45 pm

Re: Red light on internet

Post by nanjihirani » Sun Apr 05, 2020 9:25 am

Its Sunday (05/04/20) and still no INTERNET

hucko
Posts: 2
Joined: Sun Apr 05, 2020 10:30 am

Re: Red light on internet

Post by hucko » Sun Apr 05, 2020 10:49 am

What’s the point of this forum when they direct you there on the phone and there is no updates for outages but tell you there is

KasunW
Exetel Staff
Posts: 233
Joined: Fri Jun 07, 2019 6:03 pm

Re: Red light on internet

Post by KasunW » Sun Apr 05, 2020 4:03 pm

nanjihirani wrote:
Sat Apr 04, 2020 11:02 pm
Its Saturday 8pm and I'm experiencing problem with internet, a red light comes up on modem for internet.
Internet is down without any notice to me.
Not sure what the problem is, can someone help please
Thank you for reaching out. Kindly provide your customer ID or the service number via PM so we could check that for you.

KasunW
Exetel Staff
Posts: 233
Joined: Fri Jun 07, 2019 6:03 pm

Re: Red light on internet

Post by KasunW » Sun Apr 05, 2020 4:04 pm

hucko wrote:
Sun Apr 05, 2020 10:49 am
What’s the point of this forum when they direct you there on the phone and there is no updates for outages but tell you there is
Could you kindly send your service number or the customer id through a PM so this can be further looked into?

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