Red light on internet

[nanjihirani]

Its Saturday 8pm and I'm experiencing problem with internet, a red light comes up on modem for internet.
Internet is down without any notice to me.
Not sure what the problem is, can someone help please

[nanjihirani]

Red light is gone after turning off and on.

BUT STILL NO INTERNET

[nanjihirani]

Its Sunday (05/04/20) and still no INTERNET

[hucko]

What’s the point of this forum when they direct you there on the phone and there is no updates for outages but tell you there is

[KasunW]

Its Saturday 8pm and I'm experiencing problem with internet, a red light comes up on modem for internet.
Internet is down without any notice to me.
Not sure what the problem is, can someone help please

Thank you for reaching out. Kindly provide your customer ID or the service number via PM so we could check that for you.

[KasunW]

What’s the point of this forum when they direct you there on the phone and there is no updates for outages but tell you there is

Could you kindly send your service number or the customer id through a PM so this can be further looked into?