Incredibly slow

HSPA setup and configuration (for wireless networking, please use the 'Networking issue' forum)
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Pigfatandpylons
Posts: 2
Joined: Fri Feb 14, 2020 12:48 pm

Incredibly slow

Post by Pigfatandpylons » Fri Feb 14, 2020 7:06 pm

Getting 150kb/s for at least an hour - 14.2.20 12pm North Melbourne
screencapture-google-search-2020-02-14-12_43_26.png
screencapture-google-search-2020-02-14-12_43_26.png (58.97 KiB) Viewed 49 times

KavindaS
Exetel Staff
Posts: 2599
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Incredibly slow

Post by KavindaS » Sat Feb 15, 2020 2:11 am

Pigfatandpylons wrote:
Fri Feb 14, 2020 7:06 pm
Getting 150kb/s for at least an hour - 14.2.20 12pm North Melbourne
screencapture-google-search-2020-02-14-12_43_26.png
Welcome to the Exetel forum. Kindly perform speed tests via http://speedtest.exetel.com.au/ in random times of the day and send the results through an email to residentialsupport@exetel.com.au for further investigations.

Pigfatandpylons
Posts: 2
Joined: Fri Feb 14, 2020 12:48 pm

Re: Incredibly slow

Post by Pigfatandpylons » Mon Feb 17, 2020 9:26 am

Image
http://speedtest.exetel.com.au/ 9.25am 17.2.20 Nth Melbourne
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screencapture-speedtest-exetel-au-2020-02-17-09_23_35.png
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KavindaS
Exetel Staff
Posts: 2599
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Incredibly slow

Post by KavindaS » Mon Feb 17, 2020 1:33 pm

Thank you. If you have emailed as requested, please provide the ticket reference number received and we will check accordingly.

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