Home Wireless Broadband Issues

HSPA setup and configuration (for wireless networking, please use the 'Networking issue' forum)
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bantamus
Posts: 1
Joined: Sat Mar 07, 2020 8:30 am

Home Wireless Broadband Issues

Post by bantamus » Sat Mar 07, 2020 9:11 pm

Dont know much about this but have had mobile wireless broadband for just on a year and until the past ten days had virtually no issues. In the past ten days it is randomly dropping out or not connecting. When l first turn on the lap top instead of connecting l get a 'action needed" and it diverts to a network log in page. When l turn the modem off and back on it then connects just fine. This is driving me mad. Can anyone advise please what may be going on.

kavindip
Exetel Staff
Posts: 358
Joined: Wed Nov 07, 2018 6:05 pm

Re: Home Wireless Broadband Issues

Post by kavindip » Sat Mar 07, 2020 10:19 pm

bantamus wrote:
Sat Mar 07, 2020 9:11 pm
Dont know much about this but have had mobile wireless broadband for just on a year and until the past ten days had virtually no issues. In the past ten days it is randomly dropping out or not connecting. When l first turn on the lap top instead of connecting l get a 'action needed" and it diverts to a network log in page. When l turn the modem off and back on it then connects just fine. This is driving me mad. Can anyone advise please what may be going on.

Please PM your Service Number or the Customer ID in order to look into this issue and assist you with it.

We apologize for any inconvenience caused.

kavindip
Exetel Staff
Posts: 358
Joined: Wed Nov 07, 2018 6:05 pm

Re: Home Wireless Broadband Issues

Post by kavindip » Tue Mar 10, 2020 10:26 pm

Thank you for providing the requested information. We have sent an email to the nominated email address on the account under the reference number 16912930.

Kindly refer the email and respond to it in order to assist you with regard to this issue.

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