World of Warcraft issues lately

HSPA setup and configuration (for wireless networking, please use the 'Networking issue' forum)
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Tir
Posts: 14
Joined: Mon Nov 27, 2006 1:41 am

World of Warcraft issues lately

Post by Tir » Tue Aug 05, 2008 1:55 am

Been using Exetel Unwired for years now and have been able to play WoW fine, obviously not great latency (~500-700ms) but still playable.

Problem is the last several days whenever I enter a battleground and there's a clash with a large amount of people, I find myself lagging horribly, like actions I use won't go off for 10seconds and getting progressively worse, before usually being disconnected from the game. Now I'm a battleground nut and I've done hundreds of them with this connection but it's never been like this, maybe a disconnection once a month from a game. I checked my bandwidth usage while this lag occurs and it's only receiving around ~5k/sec.

So my question is, has anything happened network side that could have messed this up for me? Regarding this: http://forum.exetel.com.au/viewtopic.php?f=296&t=28140 - I think it's only been bad since the network was down that one morning. Anything I can try? Fiddled with MTU settings that I saw on the official forums (set to 1400 now) but it didn't help.

Thanks

Tir
Posts: 14
Joined: Mon Nov 27, 2006 1:41 am

Re: World of Warcraft issues lately

Post by Tir » Thu Aug 07, 2008 9:39 pm

Anyone? I don't even know how to log on to your help desk with my wireless logon, it doesn't work. I remember emailing Exetel about that before but never got a response.

Same WoW problem still happening, I even tried this thing called "WoW Tunnels" that cut my ingame latency by half to a great 300-500ms, but as soon as go in a battleground and fight I can get delays over 10 secs and this annoying "rubber banding" effect where I'm killed etc where I was standing ages ago. Tried things suggested on the WoW forums like deleting configuration files and addons, and turning off my firewall (Comodo) and AV (Nod32).

I don't understand how I could have played fine for over a year and then this suddenly started happening around the start of this month.

Tir
Posts: 14
Joined: Mon Nov 27, 2006 1:41 am

Re: World of Warcraft issues lately

Post by Tir » Sun Sep 28, 2008 2:00 am

Oh come on.

I know you musn't care about your wireless customers as much as the others but I'm open to any suggestion after trying every weird and bizarre "fix" I could find on WoW's forums. And what makes it worse is I still can't log on to your help desk even after emailing your support. They just sent me my logon details which I use for pppoe... but they _don't_ work for your help desk logon. And they said they'd get someone to look at my WoW thing a month ago, nada.

Problem is still the same as my last posts, massive lag and disconnects from the server when I get near a lot of people fighting. I even got a test realm client going which made itself a whole new install - no addons etc - and as soon as I go near a bunch of people fighting practice dummies in the cities I get disconnected, so it's not just a battleground issue. Oh and I even installed Vista recently and it's just the same as in XP.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: World of Warcraft issues lately

Post by CoreyPlover » Sun Sep 28, 2008 3:20 pm

I'm sorry your original query went unanswered, I will attempt to have an Exetel rep reply to this thread.

Also, if you need to, you can lodge helpdesk requests directly via emailing residentialsupport@exetel.com.au and including your service number in the email.

Pav L
Exetel Staff
Posts: 171
Joined: Mon Jul 02, 2007 9:36 am
Location: Australia

Re: World of Warcraft issues lately

Post by Pav L » Mon Sep 29, 2008 8:48 am

Hi Tir could you pm me your service number and i'll have a look into this further.

Tir
Posts: 14
Joined: Mon Nov 27, 2006 1:41 am

Re: World of Warcraft issues lately

Post by Tir » Tue Sep 30, 2008 10:24 pm

Okay, done.

And I'm starting to think my problems are due to packet loss possibly caused by congestion, which would explain why it's getting worse over time and extra bad during peak times. Right now the game is near unplayable and I'm getting up to 50% packet loss simply pinging google.com.

edit: to add to that comment, now that it's past midnight the game is suddenly quite playable again, and packet loss has almost vanished. Maybe because lots of people are in bed now and congestion dropped?

DylanF
Exetel Staff
Posts: 200
Joined: Tue Sep 13, 2005 2:28 pm
Location: Sydney

Re: World of Warcraft issues lately

Post by DylanF » Fri Oct 10, 2008 12:00 pm

This issue is still ongoing and we have not gotten any further with Unwired so far.

I will post further updates as they come to hand.

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