HSPA speed disappointing

HSPA setup and configuration (for wireless networking, please use the 'Networking issue' forum)
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Intrepidus
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HSPA speed disappointing

Post by Intrepidus » Sat Dec 20, 2008 10:39 pm

I recently signed up to the PAYU HSPA plan and the speed has not met expectations.

I understand the nature of wireless etc, but im only receiving 1-3 KBs on the E169 supplied.
The signal strength is generally good (80-97%), many websites time out, even the exetel flash page.

I have tried it in many locations around my city (Wagga Wagga) and in 4 different computers (2 XP, 1 Vista, and 1 2000) all with the same results.

Are their any tips or tricks i should try before writing this off as a bad purchase?

Dazzled
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Re: HSPA speed disappointing

Post by Dazzled » Sat Dec 20, 2008 10:48 pm

Have you looked at the coverage maps at http://www.exetel.com.au/files/hspa_maps.pdf? There are a few bad patches near Wagga, though as you say, signal is strong. Are you using 2100 or 900?

jokiin
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Re: HSPA speed disappointing

Post by jokiin » Sat Dec 20, 2008 10:50 pm

Intrepidus wrote:I recently signed up to the PAYU HSPA plan and the speed has not met expectations.

I understand the nature of wireless etc, but im only receiving 1-3 KBs on the E169 supplied.
The signal strength is generally good (80-97%), many websites time out, even the exetel flash page.

I have tried it in many locations around my city (Wagga Wagga) and in 4 different computers (2 XP, 1 Vista, and 1 2000) all with the same results.

Are their any tips or tricks i should try before writing this off as a bad purchase?
are you seeing WCDMA next to the signal strength meter, sounds like you might only have GPRS coverage

Intrepidus
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Re: HSPA speed disappointing

Post by Intrepidus » Sat Dec 20, 2008 11:02 pm

Nah it says HSDPA (most of the time, i have noticed in one of the locations it dropped back to WCDMA occasionally)

Im not sure how to tell if its 2100 or 900? Being regional/country its likely to be 900 i think. One of the locations is in the main st, infact the locations are across all directions really.

jokiin
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Re: HSPA speed disappointing

Post by jokiin » Sat Dec 20, 2008 11:08 pm

Intrepidus wrote:Nah it says HSDPA (most of the time, i have noticed in one of the locations it dropped back to WCDMA occasionally)

Im not sure how to tell if its 2100 or 900? Being regional/country its likely to be 900 i think. One of the locations is in the main st, infact the locations are across all directions really.
Ok if you have HSDPA then it should be fine, maybe a network issue at the moment??? You should certainly be getting good speeds if you are in a 3G area

Intrepidus
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Re: HSPA speed disappointing

Post by Intrepidus » Sat Dec 20, 2008 11:14 pm

Im currently downloading the hspa_maps.pdf file, and by the looks of it Wagga is a 2100 area. And the connection peaked at 80KBs but 99% of the time is sitting between 0 and 2.

ForumAdmin
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Re: HSPA speed disappointing

Post by ForumAdmin » Sun Dec 21, 2008 11:06 am

Intrepidus wrote:Im currently downloading the hspa_maps.pdf file, and by the looks of it Wagga is a 2100 area. And the connection peaked at 80KBs but 99% of the time is sitting between 0 and 2.
Wagga shouldn't give that sort of performance.

I've asked someone to see if they can help you.

James D

Re: HSPA speed disappointing

Post by James D » Sun Dec 21, 2008 3:27 pm

Can you please complete a speed test from www.exetel.com.au/speed and paste the results, Also can you please PM me your account details.

Intrepidus
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Re: HSPA speed disappointing

Post by Intrepidus » Sun Dec 21, 2008 6:09 pm

Your current bandwidth reading is:

33.40kbps

which means you can download at 4.18 KB/sec. from our servers.

28.8 kbps dial-up
33.4 kbps YOU
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem

Here is a paste. I also took a screen dumb of the Wireless software stats page whilst doing the speed test if you would like to see it.

James D

Re: HSPA speed disappointing

Post by James D » Sun Dec 21, 2008 6:41 pm

please email me anything that you have and I will have a look at it.

jamesd@exetel.com.au

Lukian
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Re: HSPA speed disappointing

Post by Lukian » Tue Dec 23, 2008 10:45 pm

Tonight (first night of using HSPA at it's intended location to 'upgrade' an overpriced low-usage 256k ADSL connection), I'm also experiencing intermittent disappointing speeds, along with intermittent, excessive packet loss / no data flow (30-60%). Amusingly, amongst these issues are a few good speed test results such as: 368/123 and later: 857/271, 1876/333. Shortly after such good results, the network issues return, dropping speeds to 176/299 (yes, upstream being better) or worse.

It's likely just issues with Optus' 3G network. Hopefully it's not congestion, although that could be a possibility, are Exetel able to offer MRTG graphs for HSPA or would this not be useful to us as end-users, due to Optus' own network load from both their own and Virgin's customers?

I'm fairly certain this isn't an issue with the E169 device, as my speeds in Sydney were quite acceptable:
http://forum.exetel.com.au/viewtopic.ph ... 39#p230019
Unless the device is overheating, but I'd expect additional issues to occur in such a case.

I've filed a ticket on Exetel Helpdesk, copied details below for those interested.
NB. Several of the ADSL specific fields on the helpdesk aren't useful for lodging HSPA tickets.

The location is Toowoomba (Harristown), QLD, 4350.

GPRS only:
Ping statistics for 220.233.0.9:
Packets: Sent = 41, Received = 37, Lost = 4 (9% loss),
Approximate round trip times in milli-seconds:
Minimum = 618ms, Maximum = 4064ms, Average = 1536ms

Test run on 23/12/2008 @ 09:46 PM
Mirror: Exetel
Data: 70 KB
Test Time: 28.01 secs
Your line speed is 20 kbps (0.02 Mbps).
Your download speed is 3 KB/s (0 MB/s).

3G/HSDPA 2100Mhz
Ping statistics for 220.233.0.9:
Packets: Sent = 53, Received = 22, Lost = 31 (58% loss),
Approximate round trip times in milli-seconds:
Minimum = 79ms, Maximum = 3576ms, Average = 776ms

Test run on 23/12/2008 @ 09:51 PM
Mirror: Exetel
Data: 600 KB
Test Time: 66.67 secs
Your line speed is 73 kbps (0.07 Mbps).
Your download speed is 9 KB/s (0.01 MB/s).

Test run on 23/12/2008 @ 10:04 PM
Mirror: Exetel
Data: 70 KB
Test Time: 101.81 secs
Your line speed is 6 kbps (0.01 Mbps).
Your download speed is 1 KB/s (0 MB/s).

ForumAdmin
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Re: HSPA speed disappointing

Post by ForumAdmin » Thu Dec 25, 2008 10:33 pm

Lukian wrote:
It's likely just issues with Optus' 3G network. Hopefully it's not congestion, although that could be a possibility, are Exetel able to offer MRTG graphs for HSPA or would this not be useful to us as end-users, due to Optus' own network load from both their own and Virgin's customers?

).
The utilisation of our cross connects to Optus HSPA are less than 10% of the available bandwidth - there is no value in providing that information with around 1,000 users - and I doubt it would have any value in the future.

JamesD will try and assist you - have you tried locking the modem to one frequency?

James D

Re: HSPA speed disappointing

Post by James D » Thu Dec 25, 2008 10:53 pm

Lukian,

Can you please email me the details for your service. - jamesd@exetel.com.au

Intrepidus
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Re: HSPA speed disappointing

Post by Intrepidus » Fri Dec 26, 2008 10:51 am

I had a family christmas lunch which was about 200kms away from Wagga Wagga and decided to take my laptop and test the speeds on the trip.

There were quite a few points where i was achieving 2-4Mbit on the road as opposed to my varying speeds here in Wagga. There are times that im getting the equivalent of a 512 connection but the norm is still much slower. Strange considering the acceptable reception.

samarium
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Joined: Thu Feb 02, 2006 12:17 am

Re: HSPA speed disappointing

Post by samarium » Fri Dec 26, 2008 11:18 am

While acceptable reception would be a prereq, I wonder how much other wireless traffic was using the bandwidth.

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