Obviously, communication between Optus and Exetel needs to be improved.
The time 'wasted' in relation to this matter, could have been avoided, if communication between Optus and Exetel had been sufficient enough, for Optus to inform Exetel that a tower close to us was "not working" at present, or that a tower had specific problems.
Don't Exetel think that communication could be improved ? Why aren't Optus supplying Exetel with this type of information ? When is the communication between Optus and Exetel going to improve ?
I keep asking these questions, but no reply from Exetel on these forums. Have also been emailing "Exetel Residential Support" <firstname.lastname@example.org> in relation to this matter, the replies have not been helpful at all. This is the type of reply I'm receiving from a person called 'Jason M' ..
As I browse the HSPA threads, I notice other people have similar connection problems, and also some people have been advised by Exetel that the problem is with the tower. How is it, that Exetel are being very co-operative and helpful to other users who have 'tower problems', yet Exetel have failed to provide me with a response that could even remotely resemble 'helpful' ??Your questions relate to our own dealings with our supplier, which aren't of your direct concern. As there are no specific questions relating to your dealings with Exetel, there is no further response available.
Simply, our management monitor, review and determine our dealings with our suppliers and determine how to improve this. This isn't something discussed with customers, because it is of no immediate concern to them.
Exetel have provided no information to me at all, in regards to the tower, nor have they indicated that they will be taking the issue up with Optus. What does it take to get some support on this issue ?