HSPA limited connectivity

HSPA setup and configuration (for wireless networking, please use the 'Networking issue' forum)
Post Reply
pooch2
Posts: 21
Joined: Tue Oct 06, 2009 4:44 pm
Location: NSW

HSPA limited connectivity

Post by pooch2 » Tue Oct 20, 2009 3:27 am

Had wireless for a couple of months.

Has been working fine until a week ago.

Constant blue light on usb dongle.

How can I tell if it's a tower issue or other?

I am very close to a tower on a nearby hill and open rural area.

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: HSPA limited connectivity

Post by CoreyPlover » Tue Oct 20, 2009 9:34 pm

pooch2 wrote:How can I tell if it's a tower issue or other?
Easiest way: take the USB dongle somewhere else and see if it works

pooch2
Posts: 21
Joined: Tue Oct 06, 2009 4:44 pm
Location: NSW

Re: HSPA limited connectivity

Post by pooch2 » Wed Oct 21, 2009 7:52 am

I did.

No better.

Just as well I am only paying 5 bucks a month and only use it when I am travelling or I would be loudly complaining paying for a service that does not deliver.

cpfred
Posts: 13
Joined: Wed Apr 27, 2005 10:14 am

Re: HSPA limited connectivity

Post by cpfred » Wed Oct 21, 2009 3:01 pm

Is this the same problem as the other 2 active threads on this forum?
It looks like you have connection but you cannot browse?

http://forum.exetel.com.au/viewtopic.php?f=54&t=33889
http://forum.exetel.com.au/viewtopic.php?f=54&t=33891

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: HSPA limited connectivity

Post by CoreyPlover » Wed Oct 21, 2009 4:09 pm

pooch2 wrote:I did.

No better.
Double check the APN in the connection profile. If you didn't do so before, you should explicitly create a new profile and set the APN to exetel1 instead of trying to modify the default profile.

Double check DNS settings (you can hardcode these to 220.233.0.3 and 220.233.0.4 in the connection profile).

Try running a few PING or TRACERT tests after you've established a HSPA connection (i.e. In a Command Prompt window, type "TRACERT http://www.google.com.au" or "PING 220.233.0.4" and post back with the results)

Otherwise (or in addition to) I suggest you log a fault via residentialsupport@exetel.com.au

Post Reply