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HSPA limited connectivity

Posted: Tue Oct 20, 2009 3:27 am
by pooch2
Had wireless for a couple of months.

Has been working fine until a week ago.

Constant blue light on usb dongle.

How can I tell if it's a tower issue or other?

I am very close to a tower on a nearby hill and open rural area.

Re: HSPA limited connectivity

Posted: Tue Oct 20, 2009 9:34 pm
by CoreyPlover
pooch2 wrote:How can I tell if it's a tower issue or other?
Easiest way: take the USB dongle somewhere else and see if it works

Re: HSPA limited connectivity

Posted: Wed Oct 21, 2009 7:52 am
by pooch2
I did.

No better.

Just as well I am only paying 5 bucks a month and only use it when I am travelling or I would be loudly complaining paying for a service that does not deliver.

Re: HSPA limited connectivity

Posted: Wed Oct 21, 2009 3:01 pm
by cpfred
Is this the same problem as the other 2 active threads on this forum?
It looks like you have connection but you cannot browse?

http://forum.exetel.com.au/viewtopic.php?f=54&t=33889
http://forum.exetel.com.au/viewtopic.php?f=54&t=33891

Re: HSPA limited connectivity

Posted: Wed Oct 21, 2009 4:09 pm
by CoreyPlover
pooch2 wrote:I did.

No better.
Double check the APN in the connection profile. If you didn't do so before, you should explicitly create a new profile and set the APN to exetel1 instead of trying to modify the default profile.

Double check DNS settings (you can hardcode these to 220.233.0.3 and 220.233.0.4 in the connection profile).

Try running a few PING or TRACERT tests after you've established a HSPA connection (i.e. In a Command Prompt window, type "TRACERT http://www.google.com.au" or "PING 220.233.0.4" and post back with the results)

Otherwise (or in addition to) I suggest you log a fault via residentialsupport@exetel.com.au