Cannot download apps or tv shows from iTunes

HSPA setup and configuration (for wireless networking, please use the 'Networking issue' forum)
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Drr24
Posts: 2
Joined: Fri May 24, 2013 11:06 pm
Location: Darwin

Cannot download apps or tv shows from iTunes

Post by Drr24 » Sat May 25, 2013 2:00 pm

I have just switched from to Exetel mobile broadband from vodafone. I have set up my pocket wifi with the exetel apn, and have had no issues with accessing websites, HD YouTube videos, and ABc iview. However, while I can access iTunes and purchase apps and tv shows, they do not download. Is there a step that I have missed or am not aware of that would enable me to download from iTunes?

I have tried changing physical locations and I am able to download using other mobile broadband connections. I am assuming given these circumstances that the issue remains with the setup of my modem.

Any advice would be appreciated.

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kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Cannot download apps or tv shows from iTunes

Post by kushanw » Sat May 25, 2013 2:16 pm

Hi Drr24,

Could you please PM me your service number? Also please send the current setup details you have on your modem. :)

Drr24
Posts: 2
Joined: Fri May 24, 2013 11:06 pm
Location: Darwin

Re: Cannot download apps or tv shows from iTunes

Post by Drr24 » Sun May 26, 2013 3:19 pm

Hi, I sent a pm but not sure if you got it?

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KavindaS
Forum Admin
Posts: 1851
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Cannot download apps or tv shows from iTunes

Post by KavindaS » Sun May 26, 2013 5:05 pm

Drr24 wrote:Hi, I sent a pm but not sure if you got it?
I will advice the engineer to look in to this and update you. :)

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kushanw
Exetel Staff
Posts: 171
Joined: Sun Jun 03, 2012 5:18 pm
Location: Australia

Re: Cannot download apps or tv shows from iTunes

Post by kushanw » Mon May 27, 2013 8:56 am

Drr24 wrote:Hi, I sent a pm but not sure if you got it?
I have replied you on the same. Please check. :)

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