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Cannot download apps or tv shows from iTunes

Posted: Sat May 25, 2013 2:00 pm
by Drr24
I have just switched from to Exetel mobile broadband from vodafone. I have set up my pocket wifi with the exetel apn, and have had no issues with accessing websites, HD YouTube videos, and ABc iview. However, while I can access iTunes and purchase apps and tv shows, they do not download. Is there a step that I have missed or am not aware of that would enable me to download from iTunes?

I have tried changing physical locations and I am able to download using other mobile broadband connections. I am assuming given these circumstances that the issue remains with the setup of my modem.

Any advice would be appreciated.

Re: Cannot download apps or tv shows from iTunes

Posted: Sat May 25, 2013 2:16 pm
by kushanw
Hi Drr24,

Could you please PM me your service number? Also please send the current setup details you have on your modem. :)

Re: Cannot download apps or tv shows from iTunes

Posted: Sun May 26, 2013 3:19 pm
by Drr24
Hi, I sent a pm but not sure if you got it?

Re: Cannot download apps or tv shows from iTunes

Posted: Sun May 26, 2013 5:05 pm
by KavindaS
Drr24 wrote:Hi, I sent a pm but not sure if you got it?
I will advice the engineer to look in to this and update you. :)

Re: Cannot download apps or tv shows from iTunes

Posted: Mon May 27, 2013 8:56 am
by kushanw
Drr24 wrote:Hi, I sent a pm but not sure if you got it?
I have replied you on the same. Please check. :)