Telephone number ported over from Telstra for VOIP service

VOIP setup and troubleshooting

Telephone number ported over from Telstra for VOIP service

Postby lancey on Wed May 10, 2017 11:31 pm

As of today 10/05/2017 my telephone number was ported over from Telstra for my VOIP service I applied for last December (2016) when I transferred from ADSL to NBN. I have heard nothing from Exetel concerning this matter. I would like some in this matter of setting up my VOIP service. I read that I am supposed to get a email but have not received nothing. Can somebody at Exetel look into this please. I would like to be able to use my phone.
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Re: Telephone number ported over from Telstra for VOIP servi

Postby Nathanael S on Wed May 10, 2017 11:55 pm

lancey wrote:As of today 10/05/2017 my telephone number was ported over from Telstra for my VOIP service I applied for last December (2016) when I transferred from ADSL to NBN. I have heard nothing from Exetel concerning this matter. I would like some in this matter of setting up my VOIP service. I read that I am supposed to get a email but have not received nothing. Can somebody at Exetel look into this please. I would like to be able to use my phone.


We are looking into this. We will send you an update soon on this... We apologize for the delay!
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Re: Telephone number ported over from Telstra for VOIP servi

Postby lancey on Fri May 12, 2017 7:26 pm

Can somebody tell me what is happening with this application. The number was ported over on last Wednesday, have no phone so I can make phone calls. Have sick wife so I need this phone for emergency calls. Please get this rectified asap.
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Re: Telephone number ported over from Telstra for VOIP servi

Postby Amila Fernando on Fri May 12, 2017 8:13 pm

lancey wrote:Can somebody tell me what is happening with this application. The number was ported over on last Wednesday, have no phone so I can make phone calls. Have sick wife so I need this phone for emergency calls. Please get this rectified asap.


Please note that the phone porting is in process and should be completed next week, we will provide a confirmation once activated.

We do apologies for the delay and inconvenience caused to you.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Re: Telephone number ported over from Telstra for VOIP servi

Postby lancey on Thu May 18, 2017 9:28 am

In the above post you have stated, "Please note that the phone porting is in process and should be completed next week, we will provide a confirmation once activated.
We do apologies for the delay and inconvenience caused to you."
Also this email was sent to me on the 11th May.
"Dear Mr.Lanceford, Reference :11549095 Please note that the porting of your phone number 0269711018 is in process and we are accepting it to be completed today or tomorrow. We apologize for the time taken to complete your request as our suppliers had a few issues completing the request. We will provide a confirmation once the porting has been completed. Please contact us if further clarification or assistance is required. Thank you Provisioning Team"
Well guess what it's next week and nothing has happened and I've heard not a thing from you people. Telstra ported the number over 2wks ago, How long does it take to setup my phone, surely it's not that hard is it? I've been a loyal customer for nearly 10yrs, doesn't a person deserve a bit better service than I'm receiving right now. Please get this done asap.
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Re: Telephone number ported over from Telstra for VOIP servi

Postby KavindaS on Thu May 18, 2017 2:25 pm

lancey wrote:In the above post you have stated, "Please note that the phone porting is in process and should be completed next week, we will provide a confirmation once activated.
We do apologies for the delay and inconvenience caused to you."
Also this email was sent to me on the 11th May.
"Dear Mr.Lanceford, Reference :11549095 Please note that the porting of your phone number 0269711018 is in process and we are accepting it to be completed today or tomorrow. We apologize for the time taken to complete your request as our suppliers had a few issues completing the request. We will provide a confirmation once the porting has been completed. Please contact us if further clarification or assistance is required. Thank you Provisioning Team"
Well guess what it's next week and nothing has happened and I've heard not a thing from you people. Telstra ported the number over 2wks ago, How long does it take to setup my phone, surely it's not that hard is it? I've been a loyal customer for nearly 10yrs, doesn't a person deserve a bit better service than I'm receiving right now. Please get this done asap.


Exetel apologizes for the inconvenience may have caused by this. I will check this with the provisioning team and update you close of business today.
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Re: Telephone number ported over from Telstra for VOIP servi

Postby KavindaS on Thu May 18, 2017 11:38 pm

KavindaS wrote:
lancey wrote:In the above post you have stated, "Please note that the phone porting is in process and should be completed next week, we will provide a confirmation once activated.
We do apologies for the delay and inconvenience caused to you."
Also this email was sent to me on the 11th May.
"Dear Mr.Lanceford, Reference :11549095 Please note that the porting of your phone number 0269711018 is in process and we are accepting it to be completed today or tomorrow. We apologize for the time taken to complete your request as our suppliers had a few issues completing the request. We will provide a confirmation once the porting has been completed. Please contact us if further clarification or assistance is required. Thank you Provisioning Team"
Well guess what it's next week and nothing has happened and I've heard not a thing from you people. Telstra ported the number over 2wks ago, How long does it take to setup my phone, surely it's not that hard is it? I've been a loyal customer for nearly 10yrs, doesn't a person deserve a bit better service than I'm receiving right now. Please get this done asap.


Exetel apologizes for the inconvenience may have caused by this. I will check this with the provisioning team and update you close of business today.


Provisioning team is still following up this via 11549095. You will be further updated through the same email reference.
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Re: Telephone number ported over from Telstra for VOIP servi

Postby lancey on Wed May 24, 2017 9:27 pm

Last Monday my VOIP service was finally enable, thank you very much Exetel.
I have a couple of questions regarding this service.
Before VOIP service was enabled I would switch off my modem over night, could I still do this or would it be better to leave my modem on at all times now only to reboot the modem when it's needed. (Outages).
As I'm a noob when it comes to the internet etc. Am I supposed to get a dial tone when using the VOIP telephone service.
Thanks for understanding about these inquiries, as I said I was a novice at this sorts of things.
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Re: Telephone number ported over from Telstra for VOIP servi

Postby KavindaS on Thu May 25, 2017 12:02 am

lancey wrote:Last Monday my VOIP service was finally enable, thank you very much Exetel.
I have a couple of questions regarding this service.
Before VOIP service was enabled I would switch off my modem over night, could I still do this or would it be better to leave my modem on at all times now only to reboot the modem when it's needed. (Outages).
As I'm a noob when it comes to the internet etc. Am I supposed to get a dial tone when using the VOIP telephone service.
Thanks for understanding about these inquiries, as I said I was a novice at this sorts of things.


Glad to hear about the service activation :)

Voip or internet configured once and it is getting saved in the modem settings, until you factory reset the modem or if any known issue removes the settings. Therefore if you need anytime, you may power off the modem and once you have turned on the modem, it will connect to the internet and register the voip service.

There is a dial tone with the Voip service too.
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