voip registration

VOIP setup and troubleshooting
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techoff2
Posts: 23
Joined: Thu Dec 31, 2009 8:13 pm
Location: wagga

voip registration

Post by techoff2 » Thu Dec 28, 2017 10:06 am

Have just been connected to NBN.
This part went ok.
However I cannot get any phone action, there is a dial tone but no incoming or outgoing calls.
I have the h268a modem.

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stevecJ
Forum Admin
Posts: 1003
Joined: Wed Jan 06, 2010 9:48 am

Re: voip registration

Post by stevecJ » Thu Dec 28, 2017 11:47 am

techoff2 wrote:Have just been connected to NBN.
This part went ok.
However I cannot get any phone action, there is a dial tone but no incoming or outgoing calls.
I have the h268a modem.
Hi,

It appears that the porting of the phone number to Voip service is still not been completed and it's in pending status.

I have already passed this to our activation team and we will update you once this is completed.

Please keep the ticket id :12426664 for your reference.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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techoff2
Posts: 23
Joined: Thu Dec 31, 2009 8:13 pm
Location: wagga

Re: voip registration

Post by techoff2 » Fri Dec 29, 2017 7:34 pm

I have been informed that the Voip service is now active.
The modem still displays it as unregistered.
There is no phone led lite on the modem.
What is my next move?

techoff2
Posts: 23
Joined: Thu Dec 31, 2009 8:13 pm
Location: wagga

Re: voip registration

Post by techoff2 » Sat Dec 30, 2017 8:39 am

Problem solved.
Didn't see last email with new password.

Thanks

rehanj
Exetel Staff
Posts: 280
Joined: Wed Jun 17, 2015 10:26 am
Location: Colombo

Re: voip registration

Post by rehanj » Sat Dec 30, 2017 8:42 am

techoff2 wrote:Problem solved.
Didn't see last email with new password.

Thanks
Hi, happy to hear that the issue is Resolved. Please feel free to let us know if any further assistance is required in this matter. Cheers!

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