Can't originate VOIP calls

VOIP setup and troubleshooting
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epacep
Posts: 5
Joined: Tue Nov 20, 2007 2:23 pm
Location: Melbourne, Australia

Can't originate VOIP calls

Post by epacep » Mon Jul 08, 2019 9:05 pm

Hi, I'm recently have issues making originating VOIP calls. Terminating calls work fine.

Initial issue was with a SPA112 ATA, though also trying with X-Lite softphone with no success.

Can you please check if my service is OK for outgoing calls?

regards,
Chris

nilushid
Exetel Staff
Posts: 675
Joined: Tue Jan 10, 2017 2:18 pm
Location: sydney

Re: Can't originate VOIP calls

Post by nilushid » Mon Jul 08, 2019 10:04 pm

epacep wrote:
Mon Jul 08, 2019 9:05 pm
Hi, I'm recently have issues making originating VOIP calls. Terminating calls work fine.

Initial issue was with a SPA112 ATA, though also trying with X-Lite softphone with no success.

Can you please check if my service is OK for outgoing calls?

regards,
Chris
Hi Chris

We have send you an email requesting additional information regarding this service issue. Can you please check your email and get back to us asap.
Ref 15539543

Thanks

epacep
Posts: 5
Joined: Tue Nov 20, 2007 2:23 pm
Location: Melbourne, Australia

Re: Can't originate VOIP calls

Post by epacep » Tue Jul 09, 2019 11:56 am

Email with test call numbers sent.
I checked at 11:00 on 9/7 at it looks like some action was taken as I can now initiate calls.
Thank you!

KavindaS
Forum Admin
Posts: 2472
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Can't originate VOIP calls

Post by KavindaS » Tue Jul 09, 2019 7:48 pm

epacep wrote:
Tue Jul 09, 2019 11:56 am
Email with test call numbers sent.
I checked at 11:00 on 9/7 at it looks like some action was taken as I can now initiate calls.
Thank you!
We got out senior voip engineers to made few amendments to the registered service, and it seems to have fixed the issue for you.

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