Voip Is unregistered after H268A modem reset

VOIP setup and troubleshooting
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DavyWong
Posts: 1
Joined: Mon Sep 09, 2019 2:22 pm

Voip Is unregistered after H268A modem reset

Post by DavyWong » Mon Sep 09, 2019 8:27 pm

On 6/9, I called the technical support as I lost my internet connection on NBN HFC network and was told to reset the H268A modem.
Today, I received an SMS with ref no. 16005050 telling me that the supplier would resolve the problem and the problem was fixed this evening.
However, the VOIP becomes unregistered. Could you setup the VOIP service on my H268A modem for me?
Thank you!

KavindaS
Forum Admin
Posts: 2428
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Voip Is unregistered after H268A modem reset

Post by KavindaS » Mon Sep 09, 2019 10:57 pm

DavyWong wrote:
Mon Sep 09, 2019 8:27 pm
On 6/9, I called the technical support as I lost my internet connection on NBN HFC network and was told to reset the H268A modem.
Today, I received an SMS with ref no. 16005050 telling me that the supplier would resolve the problem and the problem was fixed this evening.
However, the VOIP becomes unregistered. Could you setup the VOIP service on my H268A modem for me?
Thank you!
Service issue has been fixed as the service now online. I have re configured your VOIP service and you may check now.

Checking through the VOIP radius server, relevant voip service has been registered now.

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