Setup for 3CX and Exeter VoIP

VOIP setup and troubleshooting
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stevemccarthy
Posts: 3
Joined: Sat Sep 12, 2020 7:29 am

Setup for 3CX and Exeter VoIP

Post by stevemccarthy » Mon Sep 14, 2020 7:26 am

Hi, I’m trying to setup a clients Exeter VoIP line that is currently configured on the Netcomm router so run through 3CX server, I can see a few post but Moonee ever posted the solution

The service shows as connected but I get outbound proxy authentication errors and nothing is received inbound

Appreciate any assistance

Thanks

rushenw
Exetel Staff
Posts: 20
Joined: Mon Aug 03, 2020 12:09 pm

Re: Setup for 3CX and Exeter VoIP

Post by rushenw » Mon Sep 14, 2020 1:10 pm

stevemccarthy wrote:
Mon Sep 14, 2020 7:26 am
Hi, I’m trying to setup a clients Exeter VoIP line that is currently configured on the Netcomm router so run through 3CX server, I can see a few post but Moonee ever posted the solution

The service shows as connected but I get outbound proxy authentication errors and nothing is received inbound

Appreciate any assistance

Thanks
Hi there,

thank you for bringing this up to our attention.
please message me your Exetel customer ID, service number or a contact number to find out the service details and proceed with the investigation.

Thank you.

stevemccarthy
Posts: 3
Joined: Sat Sep 12, 2020 7:29 am

Re: Setup for 3CX and Exeter VoIP

Post by stevemccarthy » Mon Sep 14, 2020 2:42 pm

Thanks sending details now

stevemccarthy
Posts: 3
Joined: Sat Sep 12, 2020 7:29 am

Re: Setup for 3CX and Exeter VoIP

Post by stevemccarthy » Wed Sep 16, 2020 1:37 pm

rushenw wrote:
Mon Sep 14, 2020 1:10 pm
Hi there,

thank you for bringing this up to our attention.
please message me your Exetel customer ID, service number or a contact number to find out the service details and proceed with the investigation.

Thank you.
Hi Rushenw, i have sent you details but haven't got anything back ? are you able to assist ?

Thanks

nuwanthaa
Exetel Staff
Posts: 57
Joined: Fri Jan 17, 2020 10:20 pm

Re: Setup for 3CX and Exeter VoIP

Post by nuwanthaa » Wed Sep 16, 2020 10:08 pm

stevemccarthy wrote:
Wed Sep 16, 2020 1:37 pm

Hi Rushenw, i have sent you details but haven't got anything back ? are you able to assist ?

Thanks
Hi there,

Thank you for your reply. We received your PM.

We sincerely apologize for the delayed response and any inconvenience caused.

We have sent an important email to your nominated email address under the reference Case-552968. Please check and respond to the email at your earliest convenience.

Regards

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