Losing VoIP connection at random for no reason (NB9W)

VOIP setup and troubleshooting
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siqbal
Posts: 5
Joined: Sat Nov 04, 2006 9:21 pm

Losing VoIP connection at random for no reason (NB9W)

Post by siqbal » Tue Nov 27, 2007 8:24 pm

Evert few days (sometime within 24 hours) I am VoIP connection, status shows as "Trying to register the SIP Proxy". Have to either reboot the NB9W or logon onto it and click on "apply and Save all VOIP parameteres" and then status woudl change to "Register to the SIP Proxy Succeed". I ahve configured the router exacty as described in the configuration guide. Any body having same issue?

Cheers.

VoIP Admin
Exetel Staff
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Post by VoIP Admin » Wed Nov 28, 2007 8:56 am

Is the internet dropping out at all?

Can you post up the modem logs or sent them to voip@exetel.com.au?

bingggo
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Joined: Tue Jul 12, 2005 12:08 pm

Post by bingggo » Sun Dec 02, 2007 8:34 pm

I am having the same problem on my Billion 7401VGP - the call just drops out and the VOIP status is shown as unknown, and won't reconnect (although restarting the router makes it reconnect). Any fixes? It's only just started happening in the last few days for no apparent reason.

The internet is staying up - as Xbox Live keeps playing :)

VoIP Admin
Exetel Staff
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Post by VoIP Admin » Mon Dec 03, 2007 8:32 am

Can you please post up the router logs?

Another thing you can try is to update the firmware on the Billion unit.

siqbal
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Joined: Sat Nov 04, 2006 9:21 pm

Post by siqbal » Mon Dec 03, 2007 6:37 pm

VoIP Admin wrote:Is the internet dropping out at all?

Can you post up the modem logs or sent them to voip@exetel.com.au?
No Internet is not dropping. I have just email the log to voip@exetel.com.au

Hangie
Posts: 15
Joined: Tue Jan 17, 2006 9:15 am

Post by Hangie » Wed Jan 02, 2008 9:06 pm

Did this get resolved? I have the same fault. The only symptom I have is no dial tone, and incoming calls do not cause the phone to ring. Switching the unit off then on again fixes it.

Cheers
H.

Howard
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Joined: Sat Jan 07, 2006 10:07 am

Post by Howard » Thu Jan 03, 2008 11:41 am

it looks like problem is the hardware

Hangie
Posts: 15
Joined: Tue Jan 17, 2006 9:15 am

Post by Hangie » Fri Jan 04, 2008 8:50 am

Thanks Howard.

I'll contact Netcomm and see what they say.

Cheers

Phatboy81
Posts: 8
Joined: Wed Dec 19, 2007 4:32 pm
Location: Sydney

Post by Phatboy81 » Wed Jan 09, 2008 10:38 pm

hey, i had that problem for awhile..... I changed the payload.....
read about it in the forum somewhere...

bingggo
Posts: 53
Joined: Tue Jul 12, 2005 12:08 pm

Post by bingggo » Sat Jan 12, 2008 10:20 am

How do you get the Billion 7402vgp to generate a voip log?

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