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Losing VoIP connection at random for no reason (NB9W)

Posted: Tue Nov 27, 2007 8:24 pm
by siqbal
Evert few days (sometime within 24 hours) I am VoIP connection, status shows as "Trying to register the SIP Proxy". Have to either reboot the NB9W or logon onto it and click on "apply and Save all VOIP parameteres" and then status woudl change to "Register to the SIP Proxy Succeed". I ahve configured the router exacty as described in the configuration guide. Any body having same issue?


Posted: Wed Nov 28, 2007 8:56 am
by VoIP Admin
Is the internet dropping out at all?

Can you post up the modem logs or sent them to

Posted: Sun Dec 02, 2007 8:34 pm
by bingggo
I am having the same problem on my Billion 7401VGP - the call just drops out and the VOIP status is shown as unknown, and won't reconnect (although restarting the router makes it reconnect). Any fixes? It's only just started happening in the last few days for no apparent reason.

The internet is staying up - as Xbox Live keeps playing :)

Posted: Mon Dec 03, 2007 8:32 am
by VoIP Admin
Can you please post up the router logs?

Another thing you can try is to update the firmware on the Billion unit.

Posted: Mon Dec 03, 2007 6:37 pm
by siqbal
VoIP Admin wrote:Is the internet dropping out at all?

Can you post up the modem logs or sent them to
No Internet is not dropping. I have just email the log to

Posted: Wed Jan 02, 2008 9:06 pm
by Hangie
Did this get resolved? I have the same fault. The only symptom I have is no dial tone, and incoming calls do not cause the phone to ring. Switching the unit off then on again fixes it.


Posted: Thu Jan 03, 2008 11:41 am
by Howard
it looks like problem is the hardware

Posted: Fri Jan 04, 2008 8:50 am
by Hangie
Thanks Howard.

I'll contact Netcomm and see what they say.


Posted: Wed Jan 09, 2008 10:38 pm
by Phatboy81
hey, i had that problem for awhile..... I changed the payload.....
read about it in the forum somewhere...

Posted: Sat Jan 12, 2008 10:20 am
by bingggo
How do you get the Billion 7402vgp to generate a voip log?