Voicemail

VOIP setup and troubleshooting
App0lly0n
Posts: 31
Joined: Fri Apr 14, 2006 5:31 pm

Post by App0lly0n » Thu Mar 20, 2008 4:01 pm

thanks again

i was looking at the wrong option for the remote connection, now its fine

thank you

App0lly0n
Posts: 31
Joined: Fri Apr 14, 2006 5:31 pm

Post by App0lly0n » Thu Mar 20, 2008 4:11 pm

well that euphoria didnt last long.

even tho i can reach 121 - voicemail, if no one picks the phone up it will just cut out

tocpcs
Posts: 523
Joined: Sun Aug 26, 2007 10:01 am
Location: Online

Post by tocpcs » Thu Mar 20, 2008 5:47 pm

App0lly0n wrote:well that euphoria didnt last long.

even tho i can reach 121 - voicemail, if no one picks the phone up it will just cut out
After how long does it 'just cut out' ?

App0lly0n
Posts: 31
Joined: Fri Apr 14, 2006 5:31 pm

Post by App0lly0n » Thu Mar 20, 2008 8:21 pm

hey

My mobile says "Call Dropped" and it takes about 30secs

is this less then the time for voicemail to kick in?

Thanks
David

VoIP Admin
Exetel Staff
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Post by VoIP Admin » Fri Mar 21, 2008 10:00 am

It is set at 30 seconds.

App0lly0n
Posts: 31
Joined: Fri Apr 14, 2006 5:31 pm

Post by App0lly0n » Fri Mar 21, 2008 11:15 am

Hmm

Is there some way to reduce it, to like 25secs to see if the linksys is "cancelling" the call before it gets to the voicemail?

thanks

VoIP Admin
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Post by VoIP Admin » Fri Mar 21, 2008 7:51 pm

App0lly0n wrote:Hmm

Is there some way to reduce it, to like 25secs to see if the linksys is "cancelling" the call before it gets to the voicemail?

thanks
That can be done but it will effect all users.

It was originally set at 40 seconds then reduced to 30.

I will see what can be done on Monday.

App0lly0n
Posts: 31
Joined: Fri Apr 14, 2006 5:31 pm

Post by App0lly0n » Mon Mar 24, 2008 12:28 pm

Is there and update for the voicemail kick in time?

thanks

VoIP Admin
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Post by VoIP Admin » Mon Mar 24, 2008 9:30 pm

I will get back to you tomorrow.

VoIP Admin
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Post by VoIP Admin » Tue Mar 25, 2008 10:44 am

VM is now set to 25 seconds.

App0lly0n
Posts: 31
Joined: Fri Apr 14, 2006 5:31 pm

Post by App0lly0n » Tue Mar 25, 2008 2:24 pm

hey

Just tested it. Doesnt work, although something has changed. At about 25s something tries to kick in but instantly that '2nd' sound cuts and the ringing continues up untill 60secs when the call is dropped.

The '2nd' sound is on mobile, the telephone just sounds normal. Im using a Exetel Mobile, though that shouldnt change anything.

I dont really know what is happening now.

Thanks

Lavec
Posts: 22
Joined: Tue Mar 25, 2008 1:00 pm
Location: Newcastle

Voice Mail set up

Post by Lavec » Tue Mar 25, 2008 2:51 pm

Hi,

I have 1 landline + 2 VOIP numbers and I'm using a dual line phone (Uniden DSS7905) with the NB9W.

I've setup the landline to ring phone1, and VOIP1 & 2 and phone1 and phone2 respectively.

Everything works sweet except I'm not sure how to setup voicemail correctly.

I have voicemail turned on for both VOIP numbers + voicemail for my landline.

To access VOIP I dial 121 on the respective line to get those services, and to access landline voicemail I dial ## to get landline then *96 to access voicemail.

Problem is it's a bit complex and I need to press ## to listen to the dial tone to determine if I have any messages. Also I can't seem to be able to set voice mail access on my phone (I tried ##*96 but didn't work) so I can just press the voicemail button on it.

Is there a way I share a single voicemail box for both landline and VOIP1 numbers that come on phone1? Ideally it wouldn't matter if someone rang the landline or the VOIP number it would go to the same voicemail.

I could set up call forwarding on the NB9W settings for Phone1 if I knew a number to put in the box.

Thanks

Jared Lee

Post by Jared Lee » Tue Mar 25, 2008 5:30 pm

it is not possible to accomplish this without call forwarding. You can forward pstn call to voip then it will goes to voicemail after a few rings, but you will be charged local call rates.

as for your 2 voip account, you can divert all calls to 1 single voip voicemail account. All you need to do is disable one of the voip voicemail account and then do call forwarding on non-voicemail voip to voicemail enabled voip. Voip to voip calls is free so this call forward method will not cost you anything.

Lavec
Posts: 22
Joined: Tue Mar 25, 2008 1:00 pm
Location: Newcastle

Post by Lavec » Tue Mar 25, 2008 6:13 pm

Thanks Jared.

Do you know if in the NB9W settings the Phone 1 Call Forward Feature is for just VOIP calls or for both landline (which is set to route to Phone 1) and VOIP phone 1?

I didn't know VOIP to VOIP calls were free. You learn something everyday :)

Also any idea how I can dial *96 on the land line quickly? I'm thinking I might be able to use the Dial Plan configuration but it does not accept * as a number. Maybe I can use the Advance tab to make some dummy number like 111*96 drop the 111 and have a rule for 111 to go to PSTN? but I doubt that would work.

Or is there an alternative number (free number that is) to *96? If only it was easy like 121.

Thanks.

tocpcs
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Post by tocpcs » Tue Mar 25, 2008 6:38 pm

Is *96 voicemail for your PSTN service?

If so, you might be able to accomplish what you want with a rewriting dialplan rule. For example, if you dial 122, it would contact *96@pstn

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