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Re: VOIP How To/Troubleshooting Super Guide !

Posted: Wed Jun 03, 2009 7:39 pm
by Dazzled
The 100 calls apply only to the current plans, so you probably have one. Just go to the users' facility and apply for VoIP. The first 100 national (local + STD, but not special numbers) are shown as $0 on the invoice each month.

DIDs are available only for Sydney or Newcastle near you, so you can't get one in the Gosford area zone. Use whichevr you like, it makes no difference to outward calls. The zoning is only so that PSTN calls can be charged for trunk calls. Naturally you will not tell your local callers your DID, unless they are Exete to Exetel, and they will continue to call you on the PSTN number. If you pick a Newcastle, or even Brisbane number, people there get you for a local call.

You will need an ATA box, or a VoIP enabled modem/router. 512 is the minimum speed, 1500 is excellent.

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Wed Jun 03, 2009 8:00 pm
by Stirrer
Thanks for the quick reply, I already have an ATA box (ZYxEL 2302R) that I used via the other ISP & Pennytel so that won't be a prob.

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Tue Jul 21, 2009 4:16 pm
by riship
Hi there i'm naked ADSL2 user. i have activated my own number to use as voip phone. i'm using linksys pap2t for connection. my trouble is everything was working fine and suddenly my voip phone stopped working i'm not getting dial tone. i tried to reset the voip adaptor using manual configuration but still the same. i have also tried disconnect everything but not working. the adaptor doesnt show light(phone1 & 2) even the phone is connected. i'm not getting dial tone at all. pls help

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Fri Aug 21, 2009 12:54 am
by australiana
1. On the VOIP plan page (http://www.exetel.com.au/voip_planA.php) the modem mentioned as currently available is the Netcomm NB9W, but on the actual sign-up form (https://www.exetel.com.au/bundle/reside ... e_form.php) the modem listed is the Dynalink ADSL2+ 4-Port Wireless IAD (RTA1046VW). I should be glad to know which of the two options is currently available or recommended.
2. If the available modem is actually the DynaLink, is there a VOIP setup guide available for this modem? The NB9W would not be an issue, I know there is a setup guide for that, and it is also my own modem so I would be able to help my friend with her setup.

I was confused about this too and wasted a fair bit of time trying to work out why there was a discrepancy between the guide and the modem sale list (ie until I found this thread). Could the discrepancy be removed?

Does the Dynalink unit enable you to use your existing PSTN phone number even if you cancel the PSTN when you switch over to naked adsl?

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Fri Aug 21, 2009 7:31 am
by Dazzled
1. The NB9W has been superseded, and was replaced by the Netcomm NB9WMaxx. Exetel now offers the Dynalink model.
2. There was a long standing firmware problem with the Dynalink that caused a short silence at the beginning of VoIP calls which apparently has been fixed by the manufacturer replacing the firmware.
3. Because of (2) some people have preferred the NB9WMaxx for the same price, but you will have to get it elsewhere.
4.There are setup guides for both ADSL and VoIP. ADSL is too easy to need one. You go to 192.168.1.1 in a browser, log in as admin/admin, and the quick start menu pops up. Two entries, and you are away.
VoIP needs help, and somebody recently deleted the page from this site. I temporarily reposted it at http://forum.exetel.com.au/viewtopic.ph ... 3&start=15
5. The Dynalink (and the NB9WMaxx) handle both PSTN and VoIP calls, and switch between lines as needed. On a naked service you have no PSTN line, so your box handles the VoIP DID you were assigned only. Porting of phone numbers to a DID is a matter for Exetel, not the ATA.
6. If you want to read the full Dynalink manual, it is here - http://netcomm.com.au/__data/assets/fil ... 6VW_UM.pdf

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Fri Aug 21, 2009 9:22 pm
by australiana
Some advice for a novice please. I have a Belkin N1 router which I'm happy with. To use VOIP should I just get an ATA or would I be better served by replacing my Belkin with a Dynalink modem from Exetel?

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Fri Aug 21, 2009 10:19 pm
by Dazzled
Read up your N1 manual at the port forwarding section, as you will have to forward 5060 UDP (page 66 ff) to an ATA. Then go and buy an ATA for $70-80, preferably one that has a how-to page on this site, as setting up is not as intuitive as setting up ADSL. There is no need to buy a pricy all-in-one box if your modem is new and satisfactory. If you do not have a naked service get a unit with PSTN pass-through that can let the same handset handle both kinds of calls (eg Netcomm V210p, but there are others available).

PS The Belkin address is 192.168.2.1, which is unusual. Depending on the ATA model you choose, you may have to set it up independently from your computer in a different range, and then change its status and reboot to suit management by the N1. This isn't at all scary to do.

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Fri Oct 02, 2009 1:40 pm
by pasputer
I note that Counterpath X-Lite softphone has not yet been mentioned in this thread. Mine has been trouble free since installation in August this year. However, the application now suffers a fatal error on launch. I tried updating the application from Counterpath's web site but that didn't help. I even tried the version 4 Beta with a similar result. Something has obviously changed over the last few days. I have not installed any other new software on my PC so a conflict seems unlikely (but not impossible). Has anybody else had a similar experience and if so, how did you overcome the problem?

My workaround has been to install Express talk. So far I have successfully configured the interface and will post my experience in the appropriate thread once I have have given it a reasonable trial.

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Fri Oct 02, 2009 2:47 pm
by Dazzled
Here's something else to trial as well - SJPhone http://www.sjlabs.com/sjp.html
On Linux systems X-lite has a version, but it is hard to beat Twinkle (for Qt), and several Exetel customers successfully use Ekiga (for Gnome).

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Wed Nov 25, 2009 12:00 am
by TonightWeDineInHell
Hmmm. One of those days (like most of these days) that I need to humbly request for some advise.

General:
1. Churned to Naked ADSL2 Exetel from Optus Fusion (BUT still need to ring Optus to officially disconnect landline - no PSTN)

2. Using a Billion 7404VGPX ADSL2+/Voip modem/ router.

3. Requested a Voip service and chose one DID number (Sydney area)

4. Specific Voip settings ---
Phone Port 1 with the emailed info from Exetel - current Status:Registered
Codec Preference - G7.11A only

5. Hardware connectivity
ADSL Line - Ok
PSTN Line - none
FXS1 - a Panasonic K-TG4391Al base (even connected a line filter between the base set and the router)
FXS2 - none

6. Issues
a. Not sure whether a Voip dial tone is one long sound BUT anyway went ahead in calling a phone number and ---
PSTN numbers with or without an area code ie 029nnnnnnn - resulted in a busy signal
Mobile numbers - same as above
b. WHEN I rang the DID number I got from Exetel Voip Services from a mobile phone, I got connected to a residence in the Blue Mountains NSW..!

7. Others
I found this thread post in Whirlpool --- http://forums.whirlpool.net.au/forum-re ... 1135454#r6 - about contacting Exetel Voip Admin re "asking them to link this DID to your Naked account."
Other than on this WP thread - never seen this procedure anywhere else. Anyway, I will PM the Voip Admin in here.

NOW my question or request for advise --- WHERE did i fail in setting up this VOIP with Exetel Naked ADSL..? :cry:
Any enlightenment will be greatly appreciated.

Cheers...................... :D

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Wed Nov 25, 2009 6:55 am
by jokiin
TonightWeDineInHell wrote: 4. Specific Voip settings ---
Phone Port 1 with the emailed info from Exetel - current Status:Registered
Codec Preference - G7.11A only
don't lock it to a single codec as this will likely cause problems, set your preferred codec by all means but you still need G729 for some services to work
TonightWeDineInHell wrote: b. WHEN I rang the DID number I got from Exetel Voip Services from a mobile phone, I got connected to a residence in the Blue Mountains NSW..!
this sounds like a provisioning issue and is more likely the actual problem, just open a support ticket so they can sort it out for you

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Mon Mar 29, 2010 9:56 pm
by Rad E Cool
I'm having trouble setting up my VOIP. I've been connected with the Naked ADSL 2+ plan for around 3 weeks now and I have noticed in the past week that we are unable to make or receive calls. I realise this is probably because there's a time lag before our previous telephone provider was cut off, which was the information we were given upon signing up. When I go to "View Services" in the member facilities it says that VOIP is active.

Anyway, I've tried to setup the VOIP service through my modem using my username and the VOIP password that I got from the "Change VOIP Service" tab on the member facilities, but every time I try to register it says that it has failed. I have a Belkin F1PI-241EGau which is Wireless with VOIP and I have installed the latest firmware. There is no set-up guide for my modem and looking around the forum, it appears that there may be an issue with my modem (http://forum.exetel.com.au/viewtopic.ph ... 6&start=15).

Can someone please confirm if I need to get a new modem, or is there something really stupid that I'm missing out on in the set-up of it? I'd appreciate it if anyone who has experience with setting up this stuff could give me a rundown or something.

Thanks in advance

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Mon Mar 29, 2010 10:18 pm
by JasonM
I've sent your username and password to you.
The number was tested successfully this morning (it ported today).

I'm pretty sure we have this working, at least for outbound calls - I vaguely recall someone having the iiNet (or at least, A iiNet) device working for incoming calls. Then again, it might have been that we were calling it from the Exetel VoIP network. It was only an incoming calls issue though.

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Mon Dec 20, 2010 11:30 am
by CorporateVoIP
Acrobits config for iphone/ipad - Provided by customer:

Please see below for config settings to make Acrobits work as external trunk.

Acrobits allows Bluetooth sync. Great for car, Also push notification.

Please note though that you must manually turn off the application to save battery once you have initiated or received a call. Maybe later version of software can automate this.

I believe this is currently the best softphone for Iphone/Ipad

Setup for external line using acrobits softphone - Iphone/Ipad acrobits App

SIP Account Details

Title="your title"
Username="07xxxxxxxx"
password="exetel trunk password"
Domain=58.96.1.2
Display Name= "your title"
Incoming calls=on with push (saves battery)
> Push Options
Proxy=58.96.1.2
Proxy Port=5060
Simulate NAT=on
Single Registration=off
track errors=off

Advanced Settings
Leave all defaults except for the following
Proxy=58.96.1.2
Proxy Port=5060
Send on Request=on

Re: VOIP How To/Troubleshooting Super Guide !

Posted: Wed Dec 22, 2010 4:38 pm
by scottadamson
Just wondering if anyone has connected a linksys pap2-na. The 'info' page says that it 'can't connect to the login server'. I have found 2 forum items that refer to using linksys ATAs -

viewtopic.php?f=58&t=26217

and

http://www.exetel.com.au/voip_pdf/analogue.pdf


The first specifies dialing plan
(*xx|000S0<:@gw0>|<#0,:>xx.<:@gw0>|xx.)

and the second says to use
(*xx.|000S0|121S0|151S0|181S0|[2-
9]xxxxxxxS0|0[23478]xxxxxxxxS0|0011xxx.|1800xxxxxxS0|1300xxxxxxS0|13[1-
9]xxxS0|xxx.)


I have setup the following forwarding from my router to the ATA -

TCP/UDP 5060 - 5061
TCP/UDP 10000 - 20000

Can anyone point me in the right direction ? I doubt that the 'dialing plan' has much to do with it at this stage, as it can't login to the server.