Can not received outside call

VOIP setup and troubleshooting
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Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

Can not received outside call

Post by Erwin » Wed Apr 09, 2008 6:57 pm

Halo,

I am a new user with naked adsl2,but when someone try to call my Voip number it always goes to voicemail straightaway and it never get a ring
sound.
How can I disble the voice mail?I try to disable from user facilities but did not find it.

Thanks:

Erwin :?

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Post by VoIP Admin » Wed Apr 09, 2008 9:15 pm

PM me your number and i will do it for you :)

Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

The telphone does not get a ringtone if some one call me

Post by Erwin » Wed Apr 09, 2008 9:58 pm

My Voip number is xxxxxxxx.

and also if we make a call,after 1-2 minutes it cut off and I have to redial again.,I am using OPEN 824RLW modem.

Thanks.

Erwin :?

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Post by VoIP Admin » Thu Apr 10, 2008 8:35 am

VM is now off

Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

can not receive out side call

Post by Erwin » Thu Apr 10, 2008 12:51 pm

VoIP Admin wrote:VM is now off
Thanks for disable voicemail,but the problem still exist,if we call that number it never ring and a few second it cut off.
Would you please tell me what to do?also if we making call ,in 1 minute-2 minutes it will disconect and I have to redial again.


Regards: Erwin

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Post by VoIP Admin » Thu Apr 10, 2008 12:54 pm

I am not familiar with your modem/router but does it have remote mangement?

If it does can you please enable it so i can log in and check everything for you?

Otherwise you may beed to send in screenshots of the modem/routers configuration page.

Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

Post by Erwin » Thu Apr 10, 2008 1:15 pm

Halo,

if you don't mind ,would you please call xxxxxxxx to Victor /my son ,because he did all the modem setting for me.,may be he can answer what you need to know.

Thanks,

Erwin

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Post by VoIP Admin » Thu Apr 10, 2008 2:09 pm

I called him already he will speak to you about it..

I have also editted his number from the forums aswell.

Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

Post by Erwin » Thu Apr 10, 2008 2:14 pm

VoIP Admin wrote:I called him already he will speak to you about it..

I have also editted his number from the forums aswell.
Thanks so much for your attention.
You can try to call that number and you will notice its not normal.
If you noticed from the voip meter,you will see that the conection approx.around 1 minutes and disconect.

Regards,

Erwin

Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

Post by Erwin » Tue Apr 15, 2008 12:20 pm

Thanks for your help,now everything is ok.

Just want to know for my voip service: Do I get 100 free call every month for naked adsl?

Regards: Erwin :D :D

Erwin
Posts: 7
Joined: Wed Apr 09, 2008 6:44 pm
Location: Sydney

Post by Erwin » Tue Apr 15, 2008 12:56 pm

Its ok now,Thanks for live support for the changes.

Regards: Erwin :D :D

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Post by VoIP Admin » Tue Apr 15, 2008 12:57 pm

Erwin wrote:Its ok now,Thanks for live support for the changes.

Regards: Erwin :D :D
No problem.

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