Additional assistance

VOIP setup and troubleshooting
Post Reply
Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Additional assistance

Post by Martin V » Mon Jun 02, 2008 10:45 am

For many customers we understand that there could be problems with troubleshooting voip so the best way to resolve this issues is to enable remote access so that our voip engineers could in to log your modem/voip device to assist you further. I have currently have 3 guides on how to enable remote access for particular brands, if anyone wishes to contribute please email martinv@exetel.com.au with this forum link and i will upload your guide up.

Dynalink (RTA1046VW):

http://www.exetel.com.au/files/remote_a ... nalink.pdf

NB9/NB9W/NB9WMAXX:

http://www.exetel.com.au/files/enabling ... or_NB9.pdf

Dlink G604T:

http://www.exetel.com.au/files/remote_a ... _G604T.pdf
Martin
eXeTeL Support

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: Additional assistance

Post by Martin V » Wed Jun 11, 2008 10:49 am

Martin
eXeTeL Support

bilal
Posts: 240
Joined: Tue May 06, 2008 5:40 pm

Re: Additional assistance

Post by bilal » Sat Aug 23, 2008 11:28 am

Is there a source IP we can restrict access by?

I don't want to be opening up my modem to the world.

The RTA1046VW allows adding multiple single IP addresses.

Regards,
bilal

Martin V
Exetel Staff
Posts: 464
Joined: Wed Nov 08, 2006 12:38 pm
Location: Sydney where else :P

Re: Additional assistance

Post by Martin V » Mon Aug 25, 2008 3:14 pm

It would be better to let us know once you have enabled your modem access as we will quickly go through the configuration to make any checks or fixes besides from that you can email your screen shots to voip@exetel.com.au
Martin
eXeTeL Support

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Additional assistance

Post by stevebow » Tue Aug 26, 2008 12:53 am

Martin V wrote:you can email your screen shots to voip@exetel.com.au
Did you get my Draytek screenshots I sent you? I didn't see any reply if you sent one.

You've only requested info for remote access. Would you need info on how to configure VOIP as well?

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Additional assistance

Post by stevebow » Tue Sep 16, 2008 11:58 pm

Martin V wrote:if anyone wishes to contribute please email martinv@exetel.com.au with this forum link and i will upload your guide up.
Just wondering... Whatever happened to the info I sent you in August, at your request?

dsc68
Posts: 110
Joined: Tue Jan 03, 2006 5:01 pm
Location: Lower Beechmont, Qld

Re: Additional assistance - Billion

Post by dsc68 » Mon Nov 09, 2009 2:59 pm

Note with the Billion routers: If you are hosting a web server, you will need to change the embedded web server port number as enabling external access will cause a clash with the virtual server rules for your hosted server.

The port number is set at Configuration / Advanced / Device Management / HTTP Port

Note that the change only becomes active after you save the settings to flash and reboot.

And don't forget to tell the tech support guys the new port number.

Post Reply