Page 1 of 1

Additional assistance

Posted: Mon Jun 02, 2008 10:45 am
by Martin V
For many customers we understand that there could be problems with troubleshooting voip so the best way to resolve this issues is to enable remote access so that our voip engineers could in to log your modem/voip device to assist you further. I have currently have 3 guides on how to enable remote access for particular brands, if anyone wishes to contribute please email martinv@exetel.com.au with this forum link and i will upload your guide up.

Dynalink (RTA1046VW):

http://www.exetel.com.au/files/remote_a ... nalink.pdf

NB9/NB9W/NB9WMAXX:

http://www.exetel.com.au/files/enabling ... or_NB9.pdf

Dlink G604T:

http://www.exetel.com.au/files/remote_a ... _G604T.pdf

Re: Additional assistance

Posted: Wed Jun 11, 2008 10:49 am
by Martin V

Re: Additional assistance

Posted: Sat Aug 23, 2008 11:28 am
by bilal
Is there a source IP we can restrict access by?

I don't want to be opening up my modem to the world.

The RTA1046VW allows adding multiple single IP addresses.

Regards,
bilal

Re: Additional assistance

Posted: Mon Aug 25, 2008 3:14 pm
by Martin V
It would be better to let us know once you have enabled your modem access as we will quickly go through the configuration to make any checks or fixes besides from that you can email your screen shots to voip@exetel.com.au

Re: Additional assistance

Posted: Tue Aug 26, 2008 12:53 am
by stevebow
Martin V wrote:you can email your screen shots to voip@exetel.com.au
Did you get my Draytek screenshots I sent you? I didn't see any reply if you sent one.

You've only requested info for remote access. Would you need info on how to configure VOIP as well?

Re: Additional assistance

Posted: Tue Sep 16, 2008 11:58 pm
by stevebow
Martin V wrote:if anyone wishes to contribute please email martinv@exetel.com.au with this forum link and i will upload your guide up.
Just wondering... Whatever happened to the info I sent you in August, at your request?

Re: Additional assistance - Billion

Posted: Mon Nov 09, 2009 2:59 pm
by dsc68
Note with the Billion routers: If you are hosting a web server, you will need to change the embedded web server port number as enabling external access will cause a clash with the virtual server rules for your hosted server.

The port number is set at Configuration / Advanced / Device Management / HTTP Port

Note that the change only becomes active after you save the settings to flash and reboot.

And don't forget to tell the tech support guys the new port number.