Sorry if this has been covered, I am too busy to search through the forum at the moment.
(Q1) I noticed there is no difference between the VoIP plans "Plan B" and "Bundled" apart from one having a minimum charge?. Perhaps this is something that has been overlooked but I see no reason not to cancel my DID-less plan and order a new "Plan B" plan with no minimum spend.
(Q2) If I do make the above plan change I will need to change settings in my modem, right? Yes or no answer is fine, I will figure out what changes will need to be made.
Also I have a suggestion. When rolling my mouse over the 'Residential' menu to find VoIP I realised there is no description anywhere as to what VoIP actually is. I suggest you consider changing the title to 'VOIP Telephone Services' or something along those lines, for those amongst your current and potential customers who are oblivious to this cost-cutting service. Also perhaps a link at the top of the VoIP page [linking] to an infomation page explaining what VoIP is may help. Whilst these change might not generate many orders directly, it would have to increase awareness. I hope this suggestion is forwarded to the appropriate staff member for evaluation.
VOIP setup and troubleshooting
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