Sometimes get fax tone when calling an Exetel VOIP number

VOIP setup and troubleshooting
EdgyDave
Posts: 25
Joined: Tue Dec 18, 2007 8:34 am
Location: Gosford

Sometimes get fax tone when calling an Exetel VOIP number

Post by EdgyDave » Wed Oct 15, 2008 7:38 pm

When I call my Exetel VOIP number from my mobile phone, usually I will hear the ring tone OK, but about one out of every 4 - 5 calls I will get a fax tone instead (and the phone doesn't ring). But I don't have a fax!

I don't know for sure if this would happen if I call from a land line. But I expect it wouldn't make any difference.

I am using a linksys SPA3102 ATA. Has anyone else come across this problem?

cos
Posts: 14
Joined: Mon Aug 25, 2008 10:36 am
Location: sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by cos » Wed Oct 15, 2008 10:02 pm

I was getting the same problem as you are and also sometimes an engaged signal when calling into my own VOIP phone.

A reboot of my router fix the problem. BUT, the actual problem is that I am not going to call into my VOIP phone everyday to check if there is a problem. There isn't any indication that this problem exist until someone tries to call in. During the problem I was able to make out bound calls just fine.

EdgyDave
Posts: 25
Joined: Tue Dec 18, 2007 8:34 am
Location: Gosford

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by EdgyDave » Wed Oct 15, 2008 10:31 pm

Cos, nice to know I'm not the only one! Are you using a VOIP ATA plus modem or an IAD? If you have the same ATA as me (SPA3102), that could be a big clue as to where the problem lies. On the other hand, I suppose it's possible it's a network issue that sometimes routes my call to some punter's fax machine! Seems unlikely though.

karLos
Posts: 226
Joined: Fri Nov 24, 2006 12:28 pm
Location: Stanmore, NSW
Contact:

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by karLos » Thu Oct 16, 2008 6:50 pm

i had this once, but not since.

i have noticed it can do all sorts of funny things, particularly when the service is not registered at the time of amusement - but i have only recently had other connection issues to contend with. perhaps time for more voip self testing so i can lodge a usefully worded ticket (if needed).

cos
Posts: 14
Joined: Mon Aug 25, 2008 10:36 am
Location: sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by cos » Fri Oct 17, 2008 1:52 pm

I am using a modem, nb9wmaxxx, and a normal hand held.

as karlos said, it happens when the phone or modem isn't registered to the VOIP system. but ironically at the time, I was still able to make outbound calls. I don't believe it is a hardware thing.

EdgyDave
Posts: 25
Joined: Tue Dec 18, 2007 8:34 am
Location: Gosford

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by EdgyDave » Sun Oct 19, 2008 1:19 pm

Yesterday I tried 10 calls from the mobile, and 10 from a landline. Worked normally every time :roll: . So I think the problem has gone away. Maybe it was only during the first day or so after registration. If it ever happens again or I find out anything more about this issue, I'll update this post. Thanks cos & karlos for your feedback, much appreciated.

stevebow
Posts: 192
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by stevebow » Mon Oct 20, 2008 1:28 am

Me too! When I tried to call my VOIP number from my mobile yesterday, I got a fax tone. Why is that?

My father said when he tried to call me last week he also got a fax tone. He was also calling from his mobile, not sure if that has any bearing though.

I'd love to try switch through a fax machine to see where it connects to. :)

MikeTurner
Posts: 206
Joined: Tue Dec 14, 2004 3:34 pm
Location: Sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by MikeTurner » Tue Oct 21, 2008 1:30 pm

We just had this too!

NB9W. Any suggestions?

karLos
Posts: 226
Joined: Fri Nov 24, 2006 12:28 pm
Location: Stanmore, NSW
Contact:

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by karLos » Tue Oct 21, 2008 5:58 pm

i have had this happen from my work number, which is some form of pabx landline dohicky, so it's not just a mobile thing.

xxx
Posts: 7
Joined: Fri Feb 23, 2007 9:55 am

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by xxx » Tue Oct 21, 2008 7:43 pm

tried to ring my voip number the other day and also got a fax tone .

Plenty of posts here with the same problem - but no response from exetel as yet .

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by sable » Wed Oct 22, 2008 9:19 am

Me too

Just had a client report they tried to ring my DID from another Exetel DID and received very loud fax tones!

MikeTurner
Posts: 206
Joined: Tue Dec 14, 2004 3:34 pm
Location: Sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by MikeTurner » Wed Oct 22, 2008 11:00 am

Hi Exetel Staff,

Does one of us need to raise a support ticket, or is this thread enough?

Many thanks, Mike. :D :D :D

karLos
Posts: 226
Joined: Fri Nov 24, 2006 12:28 pm
Location: Stanmore, NSW
Contact:

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by karLos » Thu Oct 23, 2008 10:39 pm

had it again tonight. getting annoying. perhaps i should log a ticket...

dbr
Posts: 493
Joined: Fri Feb 08, 2008 2:33 pm
Location: Sale VIC

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by dbr » Fri Oct 24, 2008 7:13 am

I would certainly be raising a support ticket. Remember to post a link to this thread in the ticket.
http://www.saferoz.com.au
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Jared Lee

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by Jared Lee » Fri Oct 24, 2008 10:33 am

Guys, got your emails already, and currently investigating this problem.

11:48 am - I've tested a few DID this morning. Some random occasion, i got this fax tone (about 1 out of 15 calls) not sure why yet, but i'll keep this up to date.

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