Sometimes get fax tone when calling an Exetel VOIP number

VOIP setup and troubleshooting
karLos
Posts: 226
Joined: Fri Nov 24, 2006 12:28 pm
Location: Stanmore, NSW
Contact:

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by karLos » Fri Oct 24, 2008 5:50 pm

i knew you guys would be all over it - thanks jared

pulsatex
Posts: 6
Joined: Mon Mar 29, 2004 10:48 am
Location: Sydney NSW

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by pulsatex » Thu Oct 30, 2008 8:58 am

any updates on this?
Ex EGN Admin

tamsk08
Posts: 6
Joined: Fri Nov 07, 2008 1:04 pm
Location: Sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by tamsk08 » Fri Nov 07, 2008 1:11 pm

Hi,

I got the fax tone on my DID as well. What should I do?

Cheers

iClick
Posts: 1
Joined: Fri Nov 07, 2008 10:10 am
Location: sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by iClick » Fri Nov 07, 2008 2:41 pm

Jared Lee wrote:Guys, got your emails already, and currently investigating this problem.

11:48 am - I've tested a few DID this morning. Some random occasion, i got this fax tone (about 1 out of 15 calls) not sure why yet, but i'll keep this up to date.

I've got two DID's and I'm getting the same Modem/fax tone others seem to be experiencing regularly on the Exetel DID. The second DID has no issues at all.

I would love to hear from Exetel's tech staff with a solution!

sable
Posts: 651
Joined: Tue Jan 20, 2004 9:28 am
Location: NSW

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by sable » Fri Nov 07, 2008 3:37 pm

Just received the fax tone on a call to Exetel DID again.

perturb
Posts: 1
Joined: Tue Nov 11, 2008 12:00 pm
Location: Sydney

Re: Sometimes get fax tone when calling an Exetel VOIP number

Post by perturb » Tue Nov 11, 2008 12:20 pm

I have a friend who regularly but intermitantly gets the fax tone when she calls our Exetel DID. No-one else who calls us seems be experiencing it. When my friend gets the fax tone she dials again and gets through. Does anyone know if the caller is being charged for the failed "fax tone" call?

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